Strategic account specialist

Intelcom | Dragonfly; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Strategic Account Specialist, where you'll be pivotal in enhancing client relationships and optimizing customer experiences. This role is all about establishing strong connections, responding to inquiries, and collaborating with internal teams to ensure seamless operations. With a focus on analytical skills and effective communication, you'll help drive improvements in service delivery. If you're passionate about logistics and customer service, this is your chance to make a significant impact in a dynamic environment that values diversity and innovation.

Qualifications

• Excellent communication skills to advise and influence stakeholders.
• Ability to analyze data and propose customer-focused solutions.

Responsibilities

• Establish and maintain strong relationships with clients.
• Measure and track key performance indicators for operations.

Skills

Communication Skills

Analytical Skills

Interpersonal Skills

Organizational Skills

Problem Solving

Education

Degree in Business

Degree in Logistics

Relevant Program

Job description

Strategic Account Specialist

Apply locations: Canada, Quebec, Montreal

Time type: Full time

Posted on: Posted 2 Days Ago

Time left to apply: End Date: February 10, 2025 (30+ days left to apply)

Job requisition id: JR107564

Ride the next mile with us!

Key Responsibilities:

1. Establish and maintain strong and lasting relationships with clients.
2. Support day-to-day operations with customers.
3. Respond to customer inquiries and ensure communication and functionality of internal teams to optimize the customer experience.
4. Measure and track key performance indicators.
5. Possess clear communication to understand and integrate stakeholder requests while managing expectations and meeting deadlines.
6. Ability to handle stressful situations in a calm and measured manner.
7. Document and track the progress of projects and deliverables. Provide updates and guidelines to stakeholders.
8. Work closely with the Continuous Improvement team to optimize standards and operating procedures.
9. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Qualifications:

1. Participate in the development of solutions combining technologies, business processes, and operational realities.
2. Excellent communication skills are required to advise and influence stakeholders at all levels of an organization.
3. Ability to propose solutions focused on the customer and their needs.
4. Degree in business, logistics, or other relevant program is an asset.
5. Autonomy, interpersonal skills, and flexibility are key assets.
6. Analytical skills: feels comfortable working with and analyzing data.
7. Highly organized: can transform day-to-day tasks into structured streams.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada, as well as our network of independent contractors, contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies is at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.

Two Brands, One Company

Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec, while in the rest of Canada and internationally, we’re Dragonfly.

Click here to learn more about our new identity.

Whether you’re interested in a job at Intelcom or at Dragonfly, it’s from this site that you will make your application. We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours.

If you’re interested, apply today.