Strategic Account Representative

Northern Digital Inc; Waterloo; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Northern Digital Inc is seeking a Strategic Account Representative to manage key accounts and drive sales in the medical device sector. This role requires a strong sales background, excellent communication skills, and the ability to navigate complex accounts. Join a collaborative team that values innovation and personal growth, with competitive compensation and a hybrid work model.

Benefits

Company-wide bonus program

Competitive salary with RRSP match

Employee stock purchase plan

3 weeks' vacation plus holiday shutdown

Subsidized professional development

Qualifications

• Minimum five years sales experience required, preferably in medical devices.
• Familiarity with medical device regulations is a plus.
• Strong interpersonal communication skills and ability to influence at all levels.

Responsibilities

• Manage key accounts globally to achieve revenue targets.
• Develop and implement strategies for account growth.
• Utilize Salesforce for tracking sales activities.

Skills

Sales experience

Account management

Negotiation

Communication

Customer focus

Education

Bachelor's degree

Tools

Salesforce

MS Office

CRM

ERP tools

Job description

At NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where learning and exploring new ways of doing things is valued as much or more than experience. We are proud of our heritage, culture and international growth over the past 43 years and are honoured to be a valued partner with the world’s leading medical companies.

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Role Summary :

As a Strategic Account Representative, you will be responsible for tactically managing key accounts in alignment with NDI’s company objectives and identifying / leading sales opportunities on a global scale, ensuring revenue targets are achieved. The Strategic Account Representative possesses a strong background in sales and account management, a keen understanding of market trends, and the ability to navigate complex accounts.

Scope of Responsibilities :

• Lead the entire sales process within named accounts at a global level ensuring successful outcomes.
• Showcase the ability to navigate complex accounts effectively across multiple business units and multiple geographies while managing existing and new opportunities.
• Gain in-depth knowledge of assigned global accounts, understanding their needs and problems they are looking to solve.
• Develop and implement strategies to meet and exceed revenue targets.
• Regularly assess performance against department and individual goals and adjust strategies as needed.
• Integrate sales skills and processes into daily activities.
• Build trusting relationships which facilitate the sharing of vital information (i.e. OEM product roadmaps).
• Stay informed about market trends and key industry developments to ensure alignment with NDI product roadmaps.
• Provide strategic leadership by developing and executing comprehensive OEM account plans.
• Align OEM account plans with NDI’s overall business objectives, including both existing business and new global opportunities.
• Possess a strong understanding of NDI’s products to effectively communicate value propositions to assigned accounts.
• Utilize Salesforce to manage and track sales activities, opportunities, and customer interactions.
• Comprehend and adhere to the Quality Management System.
• Travel outside of Canada for OEM visits, conferences etc.

Education and Professional Qualifications :

• A bachelor’s degree with a minimum of five years sales experience is required (medical device sales preferred).
• Familiarity with medical device regulations / requirements.
• Ability to cultivate relationships across all organizational levels, with skills in influencing, negotiating, and securing commitment at every level of an organization.
• A sales skillset that includes drive and self-motivation, strong written and interpersonal communication skills, as well as the ability to plan, organize, close, and deliver.
• Strong customer focus with desire to learn all aspects of the business.
• Experience with MS Office, CRM and ERP tools.

Desired Characteristics / Additional Assets :

• Approach responsibilities with a sense of urgency and commitment.
• High level of discipline, attention to detail, and ability to meet deadlines while maintaining a high-level of accuracy.
• Operate with a growth mindset, a high level of motivation and drive to succeed.
• Ability to think outside the box.

Why Choose NDI :

• Company-wide bonus program and annual salary reviews.
• Competitive salary with a Registered Retirement Savings Plan match of up to 4%.
• Employee stock purchase plan.
• It is common in many positions to work in a hybrid model, where flexibility and autonomy are supported by a combination of remote and in-office work.
• Starting at 3 weeks’ vacation plus a company-wide Holiday shut-down in December.
• Employee social and engagement events throughout the year.
• Subsidized professional development and training opportunities.
• A Waterloo Region 2024 Top Employer.
• Growing global company with offices in Waterloo, Vermont, Germany, and Hong Kong.
• Close to GRT and ION stops with free on-site parking.

Being a Part of our Team :

When you walk through our doors, you will find an open-concept office that promotes collaborative teamwork and fresh ideas. We enjoy tackling new challenges and developing new pathways to serve our customers. We are looking for innovative, hard-working individuals who don’t see this as just a job, but as a career choice. If this sounds like you, our HR team would love to hear from you. Follow the instructions below to submit your application.

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