Strategic Account Representative

D&H Distributing Co.; Mississauga; Híbrido; CAD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RRSP plan

Paid Time Off

Health & Dental

Life insurance

Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Descripción de la vacante

D&H Distributing Co. in Mississauga, ON seeks a customer-facing sales professional to manage assigned accounts, drive revenue and margins, and expand account breadth. The role requires outbound calling, pricing for bids, and strong CRM discipline to track contacts and opportunities.

The position collaborates with vendors and internal teams, attends trainings and reseller events, and aims to deliver superior customer service and growth in line with company goals.

Formación

• College education preferred or equivalent combination of education/experience.
• Minimum 3 years of sales or phone sales experience.
• Sales and/or technical certifications a plus.

Responsabilidades

• Meet sales goals and forecasts for revenue, margin and breadth.
• Set product pricing for bids, quotes and deals while maintaining customer satisfaction.
• Make outbound calls daily to reseller base to build relationships and opportunities.
• Record call results in CRM and manage pipeline from Open to Close.
• Collaborate with vendor reps and internal teams to grow revenue and breadth within the account base.
• Respond to inbound inquiries promptly and maintain SLA.
• Attend trainings, meetings and reseller events when required.
• Present business plans to targeted partners.

Conocimientos

Communication

Relationship building

Sales prospecting

CRM usage

Educación

College education preferred

Sales certifications a plus

Herramientas

CRM software

ERP systems

MS Office

Descripción del empleo

This is a hybrid role based in Mississauga, ON.

Please note, candidates must be located within 100km the office location.

D&H is growing! Join 100+ year old technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employees who provide the industry’s best service, and we promote a collaborative culture.
• We offer a RRSP plan, Paid Time Off, Health & Dental, Life, and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
• Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
• Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
• Complete outbound campaigns and record results of call within CRM
• Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.
• Responsible for answering sales teams inbound queue calls daily
• Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.
• Attend sales and product trainings, huddles, and in person quarterly meetings as required
• Attend reseller shows and events to meet with prospects in person, as needed.
• Project a professional company image through customer and vendor interactions.
• Process and maintain customer transaction through ERP sales platform
• Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities.
• Adhere to all company policies procedures and ethics including company attendance policy.
• Attend team huddles, team meetings, and collaborate with team members
• Responsible for creating and presenting business plans for targeted partners

EDUCATION and/or EXPERIENCE

• Education
• College education preferred and/or equivalent combination of education/experience.
• Experience
• Minimum 3 years of sales or phone sales experience.
• Sales and/or technical certifications a plus.