Strategic Account Representative

D&H Distributing; Mississauga; Hybrid; CAD 55,000 - 85,000; Full time

Benefits offered by this job

RRSP plan

Paid Time Off

Health & Dental

Life & Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Job summary

D&H Distributing in Mississauga, ON, is seeking a customer-facing sales professional for a hybrid role. You will manage assigned accounts, drive revenue and margin growth, and maintain strong customer relationships.

Responsibilities include creating call plans, outbound calls to resellers, updating CRM, and collaborating with vendors and internal teams to expand sales breadth. Applicants should have 3+ years in sales and a college education or equivalent experience.

Qualifications

• College education preferred or equivalent combination of education and experience.
• Minimum 3 years of sales or phone sales experience.
• Sales or technical certificates a plus.

Responsibilities

• Meet sales goals, forecast accuracy, and revenue/margin targets.
• Set product prices for bids and quotes while maintaining customer satisfaction.
• Create call plans and conduct daily outbound calls to reseller base.
• Record outbound results in CRM.
• Collaborate with vendors, BU’s, and support teams to grow revenue within assigned customer base.
• Handle inbound sales queue and respond to customer requests within SLA.
• Attend trainings, huddles, and reseller shows as required.
• Present business plans for targeted partners.

Skills

Sales

Account management

CRM usage

Communication

Education

College education

Education/experience mix

Tools

CRM system

ERP system

Job description

This is a hybrid role based in Mississauga, ON.
Please note, candidates must be located within 100km the office location.
D&H is growing! Join 100+ year old technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employees who provide the industry’s best service, and we promote a collaborative culture.
• We offer a RRSP plan, Paid Time Off, Health & Dental, Life, and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
  

Summary

Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.

Essential Duties And Responsibilities

• Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
• Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
• Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
• Complete outbound campaigns and record results of call within CRM
• Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.
• Responsible for answering sales teams inbound queue calls daily
• Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.
• Attend sales and product trainings, huddles, and in person quarterly meetings as required
• Attend reseller shows and events to meet with prospects in person, as needed.
• Project a professional company image through customer and vendor interactions.
• Process and maintain customer transaction through ERP sales platform
• Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities.
• Adhere to all company policies procedures and ethics including company attendance policy.
• Attend team huddles, team meetings, and collaborate with team members
• Responsible for creating and presenting business plans for targeted partners
  

EDUCATION And/or EXPERIENCE

• Education
• College education preferred and/or equivalent combination of education/experience.
• Experience
• Minimum 3 years of sales or phone sales experience.
• Sales and/or technical certificates a plus.