Strategic Account Representative

D&H Distributing Co.; Mississauga; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

RRSP plan

Paid Time Off

Health & Dental

Life insurance

Vision benefits

Gym Reimbursement

Work from Home Reimbursement

Employee Purchase Program

Tuition Assistance

Job summary

D&H Distributing Co. in Mississauga, ON seeks a customer-facing sales professional responsible for assigned accounts, revenue, margin, and growth.

The role emphasizes building relationships with resellers, managing quotes, and contributing to long-term business goals in line with company values. The position is hybrid based in Mississauga with a 100 km radius requirement; requires at least 3 years of sales or phone sales experience, college education preferred, and proficiency with CRM, ERP,

Qualifications

• College education preferred or equivalent experience.
• Minimum 3 years of sales or phone sales experience.
• Ability to use CRM systems and ERP platforms.
• Strong verbal and written communication skills.

Responsibilities

• Meet sales goals, forecast, and attain revenue, margin, and breadth targets.
• Set product prices for bids, quotes, and deals while maintaining client satisfaction.
• Create call plans and conduct outbound calls to reseller base to build relationships.
• Record outcomes of campaigns and opportunities in CRM.
• Collaborate with vendors and internal teams to grow revenue and breadth.
• Respond promptly to inbound sales inquiries and maintain SLA response times.
• Attend trainings, meetings, and reseller shows as required.
• Present business plans for targeted partners.

Skills

Sales experience

CRM proficiency

ERP familiarity

Communication skills

Basic hardware knowledge

MS Office

Education

College education (preferred)

Tools

CRM system

ERP platform

MS Office suite

Job description

This is a hybrid role based in Mississauga, ON.

Please note, candidates must be located within 100km of the office location.

D&H is growing! Join 100+ year old technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employees who provide the industry’s best service, and we promote a collaborative culture.
• We offer a RRSP plan, Paid Time Off, Health & Dental, Life, and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

SUMMARY

Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service.Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
• Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
• Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
• Complete outbound campaigns and record results of call within CRM
• Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.
• Responsible for answering sales teams inbound queue calls daily
• Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.
• Attend sales and product trainings, huddles, and in person quarterly meetings as required
• Attend reseller shows and events to meet with prospects in person, as needed.
• Project a professional company image through customer and vendor interactions.
• Process and maintain customer transaction through ERP sales platform
• Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities.
• Adhere to all company policies procedures and ethics including company attendance policy.
• Attend team huddles, team meetings, and collaborate with team members
• Responsible for creating and presenting business plans for targeted partners

KNOWLEDGE, SKILLS, and/or ABILITIES

• Basic knowledge of computer hardware.
• Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.
• Professional verbal and written communication skills.
• Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION and/or EXPERIENCE

Education

• College education preferred and/or equivalent combination of education/experience.

Experience

• Minimum 3 years of sales or phone sales experience.
• Sales and/or technical certifications a plus.