Strategic Account Manager Toronto, Ontario

Sardine; Toronto; Remote; CAD 140,000 - 220,000; Full time

Benefits offered by this job

Remote-first culture

MacBook Pro for work

Health insurance (US/Canada)

Job summary

Sardine is hiring for a Senior Customer Success role in Canada, focusing on fraud, payments, and compliance products. You will oversee a portfolio of customers, deepen product value, and coordinate with cross-functional teams on risk analytics, data science, and integrations.

The role requires 7+ years in relevant fields, strong presentation and communication skills, and a customer-centric, process-improving mindset. Remote-first with regional grounding in Canada.

Qualifications

• 7+ years in Account Management, Customer Success, Risk Management or Solutions Architecture in B2B SaaS.
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments preferred.
• Strong presentation skills for virtual and in-person meetings.
• Experience with technical products and customer-facing roles.

Responsibilities

• Be the primary contact for customers, addressing day-to-day and strategic issues.
• Understand the product, technology, and strategy and convey this to customers.
• Translate complex problems into actionable solutions for clients and internal teams.
• Advise on best practices for fraud and compliance.
• Build, monitor, and report KPIs to clients.
• Provide strategic analysis for long-term expansion.
• Collaborate with risk analytics teams to solve fraud typologies and communicate findings.

Skills

Account Management

Customer Success

Risk Management

Solutions Architecture

B2B SaaS

API integration

BI tools

Stakeholder management

Data analysis

Process improvement

Tools

BI tools

CRM systems

Job description

Who we are:

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine's platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

Our culture:

• We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
• We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
• We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless.

Location:

• Remote - Toronto, Ontario, Canada

About the Role:

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

What you’ll be doing:

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking as we plan long-term expansion.
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

What you’ll need:

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred
• Strong presentation skills for both virtual and in-person meetings with various stakeholders
• Previous customer-facing experience, preferably with a technical product
• Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
• Proficiency in using business intelligence tools
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You're capable of translating complex strategies into actionable processes and outcomes
• You're a natural at building relationships and collaborating with others
• You constantly think about ways to improve processes
• You love making customers more efficient as much as we do!

Compensation:

Base pay range of CA$140,000 - $220,000 + bonus + equity with tremendous upside potential + Attractive benefits

Benefits we offer:

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office desk, chair, screen, etc.
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.

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