Strategic Account Manager

Sardine; Toronto; Remote; CAD 140,000 - 220,000; Full time

Benefits offered by this job

Generous cash and equity

Remote-first culture

MacBook Pro and home-office stipend

Monthly meal stipend

Annual learning stipend

Job summary

Sardine is seeking a senior Customer Success professional to own key accounts and drive value in fraud, payments, and compliance products. You will collaborate with cross-functional teams to meet customers’ risk and data needs while expanding Sardine’s footprint.

You will guide customers through product adoption, translate technical concepts into business outcomes, and communicate KPIs and risk insights to executive stakeholders. Remote-first role, Toronto-based alignment preferred.

Qualifications

• 7+ years in account management or customer success in B2B SaaS
• Experience in fraud, compliance, fintech, AML/KYC, or payments preferred
• Strong presentation and stakeholder management abilities
• Proven ability to translate complex product/technical concepts

Responsibilities

• Be the primary contact for customers, addressing day-to-day and strategic issues
• Understand product/tech and convey value to customers effectively
• Translate complex problems into actionable solutions and manage delivery
• Advise on fraud and compliance best practices and monitor KPIs
• Provide strategic analysis for long-term expansion with clients
• Collaborate with risk analytics teams to address new fraud typologies

Skills

Accounts management

Customer success

Risk management

Solutions architecture

B2B SaaS experience

Fraud/compliance domain

Presentation skills

Project management

BI tools

Analytical thinking

Tools

APIs

Job description

Who We Are

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine's platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

Who We Are

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine's platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

Our Culture

• We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
• We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
• We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless.

Location:

• Remote - Toronto, Ontario, Canada

About The Role

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

What You’ll Be Doing

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking as we plan long-term expansion.
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

What You’ll Need

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred
• Strong presentation skills for both virtual and in-person meetings with various stakeholders
• Previous customer-facing experience, preferably with a technical product
• Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
• Proficiency in using business intelligence tools
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You're capable of translating complex strategies into actionable processes and outcomes
• You're a natural at building relationships and collaborating with others
• You constantly think about ways to improve processes
• You love making customers more efficient as much as we do!

Compensation:

Base pay range of CA$140,000 - $220,000 + bonus + equity with tremendous upside potential + Attractive benefits

Benefits We Offer

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc.
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.

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