Store Technical Service Representative (Full Time)

Best Buy; Calgary; On-site; CAD 40,000 - 54,000; Full time

Benefits offered by this job

Employee discounts on tech

Competitive pay and benefits

Flexible schedules

Job summary

Best Buy Canada in Calgary is seeking a store technical service representative to provide technical support to customers by understanding their needs and creating solutions.

You will help customers with computer setup, diagnostics, and repairs while sharing your passion for tech and product knowledge. This role offers a dynamic, customer‑facing environment with opportunities to grow skills and earn rewards.

Qualifications

• Enthusiasm to support and assist customers.
• 6+ months’ experience in a similar role.
• Flexibility to adapt to dynamic situations in a fast‑paced environment.
• A commitment to maintaining a safe and fun working environment.
• Excellent communication skills.

Responsibilities

• Create an amazing customer experience.
• Assist customers with computer setup, diagnostics, and repairs.
• Share your passion for tech and your product knowledge.

Skills

Customer service

Communication

Technical support

Diagnostics

Job description

You’ll love it here! We’re hiring immediately for a store technical service representative, which we call an in‑store service agent. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a store technical service representative.

What you’ll do as a store technical service representative:

• Create an amazing customer experience
• Assist customers with computer setup, diagnostics, and repairs
• Share your passion for tech and your product knowledge

What we’re looking for:

• Enthusiasm to support and assist our customers
• 6+ months’ experience in a similar role
• Flexibility to adapt to dynamic situations in a fast‑paced environment
• A commitment to maintaining a safe and fun working environment
• Excellent communication skills

Why you’ll love it here:

• Employee discounts on awesome tech
• Competitive compensation and benefits
• Flexible schedules as per business needs
• Supportive leaders who care about you and your wellbeing
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

About Best Buy

As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech. Grow your career in development roles (senior in-store service agent, team lead).

#110 - 350R Shawville Boulevard SE, Calgary, AB T2Y 3S4

At Best Buy Canada, we bring tech to life – and make it fun! We are one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, Best Buy Express, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology gadgets, entertainment products, and an expanded assortment of lifestyle products. We have one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees with an environment where they can bring their whole selves to work. When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest tech devices before they hit the market! Employment opportunities are available across Canada, including at our Canadian Headquarters (CHQ) in Vancouver, BC, our two distribution centres (one in the west and one in the east), and in many of our retail store locations from coast to coast. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology.

Join us today! Let’s talk about what’s possible.