Store Team Leader

Pilgrim; Toronto; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

RRSP Matching program

Employee Assistance Program

Monthly Bonus Potential

Job summary

Wild Fork is seeking a Team Leader to support store leadership by overseeing daily operations, delegating tasks, and monitoring performance to meet store objectives.

You will train sales leaders, deliver a Personal Chef experience to guests, and foster collaboration to boost productivity. The role emphasizes ownership, humility, and discipline within a dynamic retail environment.

Qualifications

• Demonstrated ability to engage customers and lead a team.
• Ability to multitask and adapt to changing priorities.
• Willingness to work a flexible schedule including early mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver best in class customer service and brand experience.
• Lead and train Sales Leaders; coordinate shadowing and training periods.
• Coordinate daily store operations: sales processes, orders, inventory, and customer flow.
• Monitor KPIs and drive sales performance; report updates to leadership.
• Support marketing campaigns and product training for the team.
• Ensure adherence to company policies and SOPs; mentor staff.

Skills

People leadership

Customer service

Multitasking

Integrity

Leadership

Education

High school degree

Tools

SAP

Order Management Systems

Microsoft Office

Job description

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity.

By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing team!

Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership

Competencies: Training, Salesmanship and Leadership

Essential Tasks and Responsibilities:

Brand Experience- Delivering best in class customer service.

Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.

Be a true subject matter expert in all our product categories, having extensive knowledge of all our programs and cascading this down to team members.

Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.

Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.

Ensure all employees adhere to the company’s policies and guidelines.

Conduct on-the-job training for all new joiners to work with discipline . Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.

Collaborate with the Senior Sales Leader to ensure all new joiners schedule allows for 2 weeks of shadowing and training.

Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Product Training, new processes, etc.)

Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.

Collaborate with SSL to evaluate employee performance and identify training needs.

With humility supervise and motivate Sales Leaders to perform their best.

Leading People - Sincerity in training and developing our colleagues.

Conduct on-the-job training for all new joiners to work with discipline . Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.

Collaborate with the Senior Sales Leader to ensure all new joiners schedule allows for 2 weeks of shadowing and training.

Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Product Training, new processes, etc.)

Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.

Collaborate with SSL to evaluate employee performance and identify training needs.

With humility supervise and motivate Sales Leaders to perform their best.

Operational Excellence- Ownership- Committed to the results and focuses on details.

Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.

Coordinate daily customer service operations (e.g., sales processes, orders, inventory).

Have a working knowledge of company goals, KPIs and the store’s performance and determination to drive sales results. Track the progress of weekly, monthly, quarterly, and annual objectives.

Available to serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.

Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.

Execute other related duties as assigned.

Physical Demands and Work Environment:

Physically able to exert up to 50 pounds of force

Occasional exposure to extreme temperatures – walk-in freezers

Stand/walk for up to 8-10 hours

Frequent movement within the store to access various departments, areas, and products

RRSP Matching program

Employee Assistance Program

Monthly Bonus Potential

Chew On This- One give away product a month

$ $22.50

Qualifications:

• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
• Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
• SAP
• Order Management Systems
• Microsoft Office
• High school degree preferred
• Previous retail supervisory experience preferred