Store Team Leader

Wild Fork; Oakville; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

RRSP

Higher Education Programs

Vacation Time

Paid Holidays

Birthday PTO

Free Shipping

Chew On This

Wild Chef Allowance

Hourly wage $22.50

Job summary

Wild Fork in Oakville is seeking a Team Leader to support store leadership by overseeing daily operations, delegating tasks, monitoring team performance, and ensuring store objectives are met.

You will train sales leaders, deliver a Personal Chef experience to guests, and act as a Brand Ambassador to foster collaboration and growth while upholding our values.

Qualifications

• High school degree or GED preferred, not required.
• One year of customer service experience in retail, hospitality, or restaurant is required.
• Excellent verbal communication skills and ability to engage with a wide range of people.

Responsibilities

• Deliver best in class customer service across brand experience.
• Be the subject matter expert in product categories and programs for the team.
• Lead by example as a Brand Ambassador and motivate Sales Leaders.
• Handle customer complaints in collaboration with Customer Service and QA per SOPs.
• Ensure employees adhere to company policies and guidelines.
• Conduct on-the-job training, onboarding, and product knowledge sessions.

Skills

Customer service

Leadership

Training

Salesmanship

Brand ambassador

Communication

Team management

Education

High school diploma or GED

Tools

SAP

Order Management Systems

Microsoft Office

Job description

Description

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity.

By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family! Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership. Competencies: Training, Salesmanship and Leadership.

Essential Tasks And Responsibilities

Brand Experience- Delivering best in class customer service.

• Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
• Be a true subject matter expert in all our product categories, having extensive knowledge of all our programs and cascading this down to team members.
• Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
• Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
• Ensure all employees adhere to the company’s policies and guidelines.

Leading People - Sincerity in training and developing our colleagues.

• Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
• Collaborate with leadership to ensure all new joiners schedule allows for 2 weeks of shadowing and training.
• Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.)
• Attend marketing and new product training calls, and work with leadership to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
• Collaborate with leadership to evaluate employee performance and identify training needs.
• With humility supervise and motivate Sales Leaders to perform their best.

Operational Excellence- Ownership- Committed to the results and focuses on details.

• Assist leadership in planning and implementing exciting strategies to attract customers with local marketing for the location.
• Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
• Have a working knowledge of company goals, KPIs and the store’s performance and determination to drive sales results. Track the progress of weekly, monthly, quarterly, and annual objectives.
• Available to serve as leadership support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
• Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.
• Execute other related duties as assigned.

Physical Demands And Work Environment

• Physically able to exert up to 50 pounds of force
• Occasional exposure to extreme temperatures – walk-in freezers
• Stand/walk for up to 8-10 hours
• Frequent movement within the store to access various departments, areas, and products

Benefits & Perks

• Medical, Dental & Vision Insurance
• RRSP
• Higher Education Programs
• Vacation Time, Paid Holiday & Birthday PTO
• WF Unlimited- Free Shipping
• Chew On This- One give away product a month
• Wild Chef - Allowance per month to shop in our store
• $22.50

Qualifications

• High school degree or GED preferred not required
• One year of customer service experience in retail, hospitality, or restaurant is required
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required
• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
• Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
• Takes initiative and is able to collaborate with leadership on the implementation of new ideas.
• Ability to retain product knowledge, train, and lead people
• Enthusiasm and passion for food and customer service preferred
• Systems capabilities preferred:
  • SAP
  • Order Management Systems
  • Microsoft Office
• High school degree or GED preferred
• Previous retail supervisory experience preferred

EOE/including disability/vets.