Store Team Lead

Tilley; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in retail apparel is seeking a Team Lead in Toronto. The ideal candidate will drive sales, support staff training, and ensure customer satisfaction. This full-time role offers benefits and a dynamic work environment.

Benefits

Health and Dental Benefits

Merchandise discount

Opportunity for learning and growth

Qualifications

• 1-2 years of retail management experience.
• Excellent oral and written communication skills.

Responsibilities

• Drive sales to meet store budget.
• Support the Store Manager in training new employees.
• Ensure adherence to company policies and procedures.

Skills

Communication

Planning

Customer Service

Job description

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This range is provided by Tilley. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$18.00/hr - CA$20.00/hr

Job Title: Team Lead

Reports to: Store Manager

General Overview

Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin

The Team Lead partners and works with the Store Manager to achieve overall sales budgets and operating practices. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term store goals in line with the company vision and values.

Responsibilities

• Drive sales to meet store budget
• Display initiative in looking for opportunities to increase sales
• Responsible for driving sales results by meeting and surpassing corporate productivity standards, and motivating the sales team to increase store sales
• Performs all opening and closing procedures as per standards and guidelines
• Responsible for meeting and surpassing sales budgets while the Manager on Duty
• Support the SM in the training and transition of new employees
• Ensures the cash desk area and fitting room processes and controls are adhered to and followed
• Leads by example to orchestrate the store staff to accomplish daily priorities and workload
• Ensures markdowns are processed correctly and merchandised effectively as per standards and direction by partnering with the management team
• Communicates successes, opportunities, and solutions to Management
• Understands, practices, and complies with all company policies and procedures
• Provides a compelling store environment through leading by example, inspiring the team and interacting with customers
• Proactively establish and maintain effective working team relationships with all support departments
  
  

Required Experience And Qualifications

• 1-2 years of retail management experience
• Excellent oral and written communication skills
• Planning, prioritizing and follow-up skills
• Accurately assess talent and ability to coach, provide feedback and develop a high-performing team
• Demonstrate a passion for customer service and lead a positive work environment
• Ability to resolve conflict situations in a proactive and professional manner
• Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the business.
  
  

What We Provide

• Benefits (Health and Dental)
• Merchandise discount
• Opportunity for learning and growth
  
  

Job Type And Schedule

• Full-time, Permanent
• Holidays
• Wednesday to Sunday
  
  

Job Location: 25 Prince Andrew Place, Toronto, M3C 2M4.

We thank all the applicants for their interest. However, only selected candidates will be contacted for interviews by the hiring team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion

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