Store Systems and Administration - Internal

London Drugs INTERNAL; Vancouver; On-site; CAD 42,000 - 62,000; Full time

Job summary

London Drugs is hiring for a Store Systems and Administration position responsible for administrative functions of store operations, technical functions of store systems, and pricing integrity. Reports to Store Manager and Assistant Store Manager.

The role involves maintaining hardware, POS systems, and backups; managing pricing, signage, and reports; supporting store operations and customer service; and training other employees as needed. Evening/morning shifts may be required.

Qualifications

• Experience with store systems administration and pricing integrity is preferred.
• Strong admin and computer skills are required.
• Ability to train other employees is desirable.
• Adaptability to new technology and processes is essential.

Responsibilities

• Maintain store hardware and POS systems, and ensure system backups.
• Manage pricing system integrity, price changes, signs, and reports.
• Support store operations, including cash handling and loss prevention reporting.
• Provide prompt customer service aligned with company standards.
• Train and coordinate team members in Store Systems and Administration.

Skills

POS systems

Customer service

Problem solving

Attention to detail

Communication

Tools

POS system

MSR hardware

Store software

Job description

As a valued London Drugs family member, the opportunities for career growth are unlimited!

Here is a great chance for you to grow your skills and experience. We are currently hiring for:

Store Systems and Administration

The individual in this position is responsible for the administrative functions of store operations, the technical functions of store systems, and the integrity of store-level pricing. They will report directly to the Assistant Store Manager and Store Manager.

Other responsibilities will include the following:

Store Systems

• Maintain store hardware systems, including point-of-sale systems, operational software programs and communication networks
• Perform regular cleaning and maintenance of equipment (e.g. cleaning MSR hardware)
• Perform regular system backups as per the established procedures and schedule
• Function as the primary store contact with the Information Technology department, including problem reporting and resolution, and systems and software deployment
• Maintain Problem Incident Report logs

Store Pricing

• Maintain the technical functions of the point-of-sale system
• Control the integrity of store pricing systems including daily file maintenance, price changes, in-store signage, impact reports, price ticketing reports and bin reports.
• Work cooperatively with store management to identify concerns and solutions regarding the integrity of store shelf labels, signage, ad p.o.p., etc.
• Undertake merchandising problem-solving including the use of scanning problem forms and internal audit reports

Store Operations

• Maintain the store funds, i.e. cash, stamps, LD gift cards, coupons, and other assets
• Administer the over/short program and report to Loss Prevention department
• Administer all point-of-sale charity fundraising programs (e.g. hospital lotteries)
• Be responsible for the administrative functions of the point-of-sale system (e.g. manager override numbers)
• Administer Transit Passes and Lottery Tickets programs (where applicable)
• Administer other programs as assigned by the store manager or head office (e.g. employee uniforms, employee lockers, bulletin boards, store supplies, etc.)

Customer Service

• Support the company mission statement, “To Provide a Superior Shopping Experience Everyday”
• Provide prompt and efficient customer service based on 10/10 Sales Challenge philosophy

The successful candidate will:

• Display a positive attitude and be solutions oriented
• Create and maintain a safe, fair, and harassment-free environment for all employees
• Strictly adhere to all company policies and procedures, including the use of company e-mail and Internet access
• Exhibit professionalism and maintain confidentiality, especially regarding company revenues, pricing information, and over/short information
• Understand and support company privacy policies regarding customer and employee information
• Understand and promote safety standards to ensure employee and customer health and safety. Personally follow safe working practices as set out by company Health & Safety standards (e.g. follow proper lifting procedures when handling cash boxes and trays)
• Exhibit strong administrative and computer skills, and technical and mathematical aptitude
• Possess comprehensive knowledge of store merchandising standards and practices
• Exhibit an ability to work quickly and accurately under pressure and with little supervision
• Practice strong time-management and organizational skills
• Practice strong communication skills, both verbal and written, and an ability to relate to all levels of personnel within the company.
• Practice effective communication, training, and coordination of efforts within the Store Systems and Administration team
• Exhibit an ability and willingness to train other employees to function in the Store Systems and Administration position.
• Must be adaptable to change (new technology, systems, etc)

Employees must be available to work early morning shifts (i.e. 5 am) and other positions within the store.

If you are interested in exploring opportunities but not sure where to start, talk to your Store Manager about this posting, then submit your application on-line.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.