Assistant TECH Experience Manager - Internal

London Drugs INTERNAL; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

London Drugs in Calgary is hiring an Assistant Manager - TECH Experience to drive growth in the TECH division. The role develops a sales team, supports the Manager when absent, and focuses on profitability of Photo Electronics, Computing, TECH Services, and Audio Video departments.

You’ll mentor staff and ensure a superior customer experience while maintaining strong customer and B2B relationships. Ideal candidates bring supervisory leadership, a passion for TECHNOLOGY, and the ability to

Qualifications

• Strong understanding of the TECH Department’s operational software and support systems.
• Knowledge of desktop PCs and Windows-based operating systems.
• Understanding of Photo Electronics, PhotoLab, Audio Video Systems and Computer categories.
• Experience with corporate training/workshops (Franklin Covey).
• Strong merchandising knowledge and execution.

Responsibilities

• Perform tasks of TECH Advisors and TECH Specialists.
• Support financial profitability of the TECH area.
• Assist in inventory management for TECH areas.
• Lead and develop the TECH team for sales events.
• Set daily sales goals and coordinate with Senior Management.
• Stay updated on cameras, phones, PCs/tablets, TECH Services and TVs.
• Monitor competitors and adjust strategies.
• Demonstrate strong leadership within the team.
• Support organizational initiatives and selling skills development.

Skills

Leadership

Sales & customer service

Supervisory delegation

Merchandising

Education

Tech ops software

Desktop PCs & Windows

TECH products knowledge

Merchandising

Franklin Covey workshops

Professional development

Job description

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.

We are currently hiring for:

Assistant Manager - TECH Experience

The Assistant Manager - TECH Experience is a developmental position within the TECH division for individuals exhibiting the ability to progress to the position of Manager – TECH Experience. This person has a passion for, and an understanding of, all categories that make up the TECH business. This role’s main objective is to assist in driving and growing the TECH business as a whole within their store. As a leader and coach, they are responsible for supporting the financial objectives for all areas of the TECH business including Photo Electronics (including Photo Counter), Computer, TECH Services and Audio Video Systems departments.

The Assistant Manager - TECH Experience will ensure the daily delivery of a superior customer experience and will assume the Manager’s responsibilities during their absence. They, in conjunction with the Manager – TECH Experience, are responsible for the development of an effective sales team, responding to all customer and business-to-business relationships. They are an ambassador for London Drugs.

EDUCATION & KNOWLEDGE:

• Strong understanding of the TECH Department’s operational software and support systems.
• Knowledge of desktop PCs and Windows-based operating systems.
• A thorough understanding of all TECH products and services of the Photo Electronics, PhotoLab, Audio Video Systems and Computer categories
• A good working knowledge of the corporate provided Franklin covey workshops such as The 7 Habits for managers and Leadership: Great Leaders, Great Teams, Great results.
• Strong working knowledge of all aspects of merchandising.
• Update current technical knowledge by attending seminars, product sessions or other methods that will help improve general skills and expertise.

DUTIES, RESPONSIBILITIES, & TASKS:

• Perform all the tasks also required of the various TECH Advisors and TECH Specialists.
• Support the monitoring and control of the financial aspect of the TECH area to ensure maximum profitability.
• Assist in managing inventory to meet the TECH areas and customer requirements, while maintaining inventory control.
• Hold the various TECH department teams accountable to maximize sales events and productivity.
• Set daily goals with regard to sales, attachments and tasks. Follow-up regularly with Senior Management and other team members to share successes and challenges.
• Keep up to date on new products, services and information relating to all relevant industry technologies including, but not limited to, key areas such as cameras, mobile phones, PC/laptops/tablets, TECH Services and televisions.
• Keep totally up to date on all Competitors’ ads, sales and services strategies. Regularly shop the competition.
• Strong leadership skills, with an emphasis on managing all individuals within a team.
• Fully supportive of all organizational initiatives.
• Strong focus on developing professional effective selling skills in all employees.

If you are a well organized individual possessing sound supervisory delegation and leadership skills, combined with professional sales experience, who has a positive attitude, a desire to support Company initiatives, and a commitment to achieving Company objectives, then we have the opportunity for you to excel!

Employees will be scheduled 40 hours per week and must be available to work a flexible schedule, Monday through Sunday, for day and evening shifts.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.