Store Personnel

Kaizen Lab Inc.; Canmore; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Staff accommodations

Job summary

Kaizen Lab Inc. is seeking Seasonal Store Personnel to support the Campground Store at Bow Valley Provincial Park near Canmore, AB. You will deliver friendly customer service, handle reservations, and assist with daily store operations in a busy outdoor setting.

Duties include greeting guests, processing transactions, stocking shelves, cleaning facilities, and sharing local area knowledge. Flexible July to October dates with full-season or shorter contracts.

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer service or hospitality is preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Greet customers with a smile and respond to requests quickly.
• Provide front-line customer service at the store, reservations counter, and over the phone.
• Take responsibility to resolve complaints or refer to management when needed.
• Assist guests with campground check-ins and reservations.
• Manage store inventory, stocking, and cleanliness.
• Clean and sanitize the comfort station and restock supplies.
• Provide information about local attractions and campground operations.
• Support site maintenance and daily campground operations.

Skills

Communication

Customer service

Hospitality

Teamwork

Education

High school diploma

Job description

The Campground Store Personnel is located at Bow Valley Provincial Park near Canmore, AB. The store personnel is responsible for providing exceptional customer service to guests in the campground store, assisting with reservations, maintaining the cleanliness of the comfort station and ensuring a welcoming environment throughout the campground. This role involves handling transactions, managing the store’ s inventory, assisting with guest check-ins and providing information about campground operations and local attractions. The ideal candidate will be friendly, detail-oriented and capable of working in a fast-paced environment.

We have multiple Seasonal Store Personnelpositions available, with flexible contract dates ranging from July to October. Some roles are for the full season, while others are for shorter periods.

If you love working outdoors, interacting with guests, and being part of an enthusiastic team, this opportunity is perfect for you!

Duties and Responsibilities

Front-Line Customer Service

• Greet customers with a smile and respond to requests and needs quickly in a friendly, courteous, and effective manner.

• Provide front-line customer service at the store, reservations counter, and over the phone.

• Take personal responsibility to resolve customer complaints and problems, and refer them to management if they cannot be resolved immediately.

Guest Check-Ins and Reservations

• Assist guests with check-in procedures for their campground reservations.

• Handle cash and credit card transactions accurately for store purchases and reservations.

Store Operations

• Ensure the cleanliness and organization of the store, including stocking shelves, cleaning surfaces, and maintaining a tidy environment.

• Monitor inventory levels and restock items as needed to ensure availability for customers.

• Identify and address any safety issues in the store, and report them to management or the appropriate personnel if needed.

Comfort Station Cleaning

• Clean and sanitize the comfort station, including showers and bathrooms, multiple times daily to ensure a high standard of hygiene.

• Restock supplies such as soap, toilet paper, and paper towels, and ensure all fixtures are in working order.

• Report any maintenance issues in the comfort station to the appropriate personnel for prompt resolution.

Campground and Local Area Knowledge

• Develop and maintain a working knowledge of campground operations, including site locations, hours of operation, costs, and activity schedules.

• Provide guests with information about local area attractions, activities, and directions as needed.

• Possess a working knowledge of the area map to guide customers to the campground location when necessary.

Operational Support and Site Maintenance

• Assist with campsite cleaning and preparation, including post-checkout site maintenance as required.

• Support vault toilet cleaning and servicing as assigned.

• Participate in periodic cleaning and upkeep of day-use areas.

• Provide general operational support to campground staff as needed to ensure smooth daily operations and high service standards.

Key Qualifications

• Strong communication and interpersonal skills.

• Previous experience in customer service, hospitality, or a similar role preferred.

• High school diploma or equivalent (preferred or currently enrolled).

• Previous experience in customer service, hospitality, or a similar role preferred.

• Valid Class 5 Driver’s License

• Current First Aid Level 1

• Criminal Record Check (required prior to hiring, cost will be reimbursed, employment contingent on clear record)

Core Competencies

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Ability to work in a fast-paced environment.

Working Conditions

• Ability to lift up to 25 lbs.

• Ability to stand for extended periods.

• Flexible hours, including weekends, holidays, and evenings as required by the campground’ s operational needs. A schedule will be provided for successful applicants.

Benefits

• Inquire about staff accommodations.