Store Performance Leader - Sales & Service

Kent Building Supplies; San Juan de Terranova; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Wellness Program

Employee and Family Assistance Plan

Employee Discounts

Medical, Dental, Vision, RRSP Matching

PTO benefits

Job summary

Kent Building Supplies is seeking an Assistant Store Manager – Sales & Service to lead customer‑facing departments and drive store performance. The role emphasizes delivering an exceptional customer experience across Lumber, Flooring, Kitchen & Bath, Appliances, and more, while managing staffing, safety, and processes.

You will collaborate with Store and Department Managers to align sales, inventory, and staffing priorities, and you will contribute to a culture of safety and high service

Qualifications

• Minimum of 5 years’ experience in retail leadership or management.
• Experience with inventory management and building materials considered an asset.
• Demonstrated commitment to working in a safety-conscious environment.
• Knowledge of employment standards and HR practices.
• Strong decision-making skills with the ability to assess broader business impacts.
• Proven ability to lead in a fast-paced retail environment using critical thinking and business insight.
• Forward-thinking, continuous-improvement mindset.
• Excellent communication skills with the ability to adapt messaging for diverse audiences.
• Strong organizational skills and attention to detail.
• Commitment to providing outstanding customer service.
• Proficiency with Microsoft Office, Kronos, and D365 systems.

Responsibilities

• Monitor and evaluate sales performance across departments to drive results across Retail, Pro, and Install Sales.
• Support cross-department execution by partnering with Store Manager, Office Manager, and Department Managers.
• Ensure departmental operations meet safety standards and regulatory requirements.
• Identify and implement process improvements to enhance efficiency, service delivery, and customer experience.
• Lead change initiatives through clear communication, training, and hands-on support.
• Promote a culture of safety by participating in Health & Safety initiatives and compliance.
• Build strong relationships across teams to encourage collaboration and accountability.
• Utilize technology to support daily operations, including Microsoft Office, Kronos, and D365.

Skills

Retail leadership

People management

Customer service

Safety compliance

Inventory management

Decision making

Communication

Time management

Problem solving

Cross-functional collaboration

Tools

Microsoft Office

Kronos

D365

Job description

Kent Building Supplies is seeking an Assistant Store Manager – Sales & Service to lead customer‑facing departments and drive store performance. The role emphasizes delivering an exceptional customer experience across Lumber, Flooring, Kitchen & Bath, Appliances, and more, while managing staffing, safety, and processes.

You will collaborate with Store and Department Managers to align sales, inventory, and staffing priorities, and you will contribute to a culture of safety and high service