Store Manager- Toronto Eaton Centre

Pandora; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading jewellery brand seeks a passionate Store Manager to lead store operations and foster exceptional customer experiences. This role involves coaching a dedicated team, achieving sales targets, and driving brand loyalty. The ideal candidate will possess strong leadership skills and a desire to connect deeply with both customers and staff. Benefits include a robust compensation package with growth opportunities.

Benefits

Robust compensation package

Medical, Dental, Vision, and Disability benefits

Growth opportunities through learning and development programs

Paid Time Off including Vacation, Personal, and Holidays

Qualifications

• 3-5 years experience as Store Manager in high-performance selling environment.
• Strong communication skills, both written and verbal.
• Ability to charm and captivate an audience at all levels.

Responsibilities

• Manage and coach a team of Assistant Store Managers, Sales Leads, and Sales Associates.
• Drive sales by engaging with customers and building brand loyalty.
• Monitor and exceed individual and store sales goals.

Skills

Leadership

Communication

Business Acumen

Customer Engagement

Tools

Microsoft Office 365 Suite

Retail Point of Sale Systems

Job description

As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and soar beyond commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire bringing the best talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Developed strong Care in your communication skills, both written and verbal.
• Ability to charm and captivate an audience, connecting with people at all organizational levels.
• Sharp business acumen, analytical thinking, and the ability to Deliver positive results.
• Talent in recruiting, retaining, and developing exceptional teams, with skills in succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
• At least 18 years old with proof of identity and eligibility to work.
• Dream and embrace adventure! Flexibility to work nights, weekends, and holidays, with the ability to stand for extended periods, lift 50+ pounds, and arrive on time.

Our Benefits:

• Robust compensation package including base salary + bonuses and RRSP programs for your financial future.
• Extensive benefits such as Medical, Dental, Vision, Disability, Life insurance, and product discounts.
• Growth opportunities through learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.
• PTO including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery from high-quality materials at affordable prices. Our jewellery is sold in over 100 countries across 6,800 points of sale, including 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide, producing jewellery at LEED-certified facilities in Thailand, using recycled silver and gold. We aim to be carbon neutral by 2025 and are committed to reducing emissions across our value chain. Pandora is listed on Nasdaq Copenhagen and reported DKK 23.4 billion in revenue in 2021.

Pandora's recruitment process is transparent and fair, encouraging applicants to refrain from including identity-related elements such as photos, marital status, or age.

About Pandora NAM:

The Pandora North America team includes over 115 employees in the USA & Canada, with offices in New York & Baltimore, a logistics center in Maryland, and over 3,900 store employees. The USA is Pandora's largest market, with over 1,400 points of sale, including more than 420 concept stores, and over 300 owned and operated by Pandora.