Store Manager, Retail & Processing

Goodwill-Industries-of-Alberta-1; St. Albert; On-site; CAD 62,000 - 75,000; Full time

Job summary

Goodwill Industries of Alberta is seeking a Retail & Processing Store Manager for the Edmonton region. The role oversees all store operations, donations, merchandising, and safety, with a focus on achieving sales targets and budget goals.

The position requires a minimum five years in retail management, strong leadership, and excellent communication. It is a salaried, full-time on-site role with evenings and weekends as needed, based in the Edmonton area.

Qualifications

• Minimum high school diploma or equivalent; post-secondary education in business or retail management is preferred.
• Minimum five (5) years of management experience, preferably in a retail environment.
• Proven experience in staff selection, development, and performance management.
• Strong decision-making and leadership skills with the ability to motivate and hold team members accountable.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage budgets, meet targets, and adapt to changing priorities.

Responsibilities

• Leading all aspects of store operations, including donation collections, material processing, sales, personnel management, and health and safety initiatives.
• Developing and implementing strategic plans in alignment with corporate goals.
• Maximizing sales performance through effective merchandising, inventory control, and achievement of sales targets.
• Managing the store budget, overseeing expenses, and ensuring financial goals are met.
• Ensuring all cash handling procedures, reports, and audits are conducted accurately and in a timely manner.
• Providing exceptional customer service and ensuring a welcoming and organized store environment.
• Managing donation flow, including sorting, pricing, and merchandising, to meet or exceed production goals.
• Hiring, training, coaching, and evaluating store team members; ensuring strong team morale and productivity.
• Supporting program participants assigned to the store and ensuring inclusive mission integration.
• Overseeing building maintenance and cleanliness of the sales floor, donation area, and exterior spaces.
• Enforcing loss prevention practices and health and safety policies to ensure a safe environment for staff and customers.
• Collaborating with the executive team to provide input on strategic direction and improvements.
• Acting as a representative of Goodwill's culture and mission at all times.

Skills

Store management

Leadership

Budget management

Staff development

Decision making

Customer service

Education

High school diploma

Post-secondary in business/retail (preferred)

Tools

Retail systems

Timecard software

Job description

Goodwill Industries of Alberta is seeking a Retail & Processing Store Manager for the Edmonton region. The role oversees all store operations, donations, merchandising, and safety, with a focus on achieving sales targets and budget goals.

The position requires a minimum five years in retail management, strong leadership, and excellent communication. It is a salaried, full-time on-site role with evenings and weekends as needed, based in the Edmonton area.