Retail & Processing Store Lead: Ops & Service

Goodwill-Industries-of-Alberta-1; Calgary; On-site; CAD 46,000 - 56,000; Full time

Job summary

Goodwill Industries of Alberta in Calgary seeks a Retail & Processing Assistant Store Manager for the Varsity location. This full-time, on-site role supports store operations, supervision, and customer service to advance the organization’s mission.

You will assist the Store Manager with scheduling, coaching, and performance reviews, while ensuring excellent service and safe, efficient store operations. A high school diploma and supervisory experience are required.

Qualifications

• Minimum two (2) years of supervisory experience, preferably in a retail environment.
• Previous experience in staff recruitment, training and performance management is an asset.
• You deliver amazing customer service by going above and beyond for all Goodwill customers.
• You demonstrate teamwork and engage fellow Team Members in contributing to Goodwill’s mission & core purpose.
• You have an open and honest attitude while making moral decisions.
• You recognize the great efforts of fellow Team Members through genuine recognition activities.
• You contribute to a welcoming & accepting work environment by showing respect at all times.
• You hold yourself and fellow Team Members accountable in their roles and for their contributions to Goodwill’s mission & core purpose.
• You continuously look to improve yourself and the organization in any aspect including but not limited to processes, communications, tasks and customer experience.
• You prioritize safety in all tasks, ensuring safety of self as well as fellow Team Members.

Responsibilities

• Professionally interacting with customers as required.
• Managing customer concerns, complaints and compliments and developing improvement plans for review with the Retail and Processing Manager.
• Monitoring and supporting all store positions and functions.
• Assisting the Store Manager with scheduling and approval of timecards.
• Training other Goodwill team members how to perform all aspects of a particular job including paperwork and documentation required.
• Supervising staff; providing encouragement and coaching when necessary
• Ensuring performance reviews are conducted in a timely manner.
• Assistant Store Managers work in a multi-functional environment and at any time may be asked to move to, or assist, in other areas or locations to perform functions outside of their regular duties.
• Responsible for store operations in the absence of the Store Manager.

Skills

Supervisory experience

Staff recruitment

Training

Customer service

Team leadership

Performance management

Education

High school diploma or equivalent

Job description

Goodwill Industries of Alberta in Calgary seeks a Retail & Processing Assistant Store Manager for the Varsity location. This full-time, on-site role supports store operations, supervision, and customer service to advance the organization’s mission.

You will assist the Store Manager with scheduling, coaching, and performance reviews, while ensuring excellent service and safe, efficient store operations. A high school diploma and supervisory experience are required.