Store Manager - Quebec City

Smartstop-Asset-Management; Quebec; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Bonus incentive

Health insurance

Life & disability insurance

Paid time off

Employee assistance program

Referral program

Job summary

SmartStop Self Storage Canada is seeking an energetic Store Manager (Store #1507) with strong sales, marketing, and customer service skills to drive profitability and world-class service at our self-storage facility. The Store Manager will lead leasing, tenant relations, and daily operations, supervise staff, and maintain an organized office.

You will engage customers, follow up on leads, and manage relationships with tenants and vendors while ensuring units are rent-ready and processes run

Qualifications

• Reliable transportation.
• Excellent customer service and sales ability.
• Computer literacy with solid office skills.
• Basic math skills: addition, subtraction, multiplication, division, percentages.
• Successful in a team environment.
• Take-charge mentality, yet able to follow set procedures.

Responsibilities

• Prior retail sales or leasing experience and customer service experience.
• Enjoy providing excellent customer service and renting storage spaces.
• Answer and respond to telephone calls and emails about rentals and tenant issues.
• Maintain the office and the property by keeping it neat, clean, and secure, and keeping units rent-ready.
• Accepts payments, maintains accurate petty cash log and can prepare and make daily bank deposits.
• Responsible for the sales, marketing, occupancy, and delinquency management of the facility.
• Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management.
• Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries.
• Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials.
• Effectively communicates with management and fellow employees.
• Prepare units for auction and vacates units as prescribed by law and approved by management.
• Self-starter with excellent sales skills and an expertise in customer service.
• Team player who thrives on working with others.
• Detail orientated with an eye on cleanliness and organization.

Skills

Reliable transportation

Customer service & sales

Computer literacy

Basic math skills

Team player

Take-charge mentality

Job description

Strategic Storage PM Canada, ULC is a diversified real estate company in the self-storage industry. As a self-managed REIT with a fully integrated operations, it has a team of approximately 390 self-storage professionals focused on growing the SmartStop® Self Storage brand. SmartStop is the tenth-largest self-storage company in the U.S., with approximately $1.7 billion of real estate assets under management, including an owned and managed portfolio of 150 properties in 19 states and Toronto, Canada and comprising approximately 101,000 units and 11.5 million rentable square feet. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 among Storage Center companies.

Store Manager (Store #1507) JOB SUMMARY

SmartStop® Self Storage is seeking an energetic, outgoing self-starter who has excellent sales, marketing and customer service skills. TheStore Manager aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships, possessing basic computer skills and being committed to world class customer service.

The Store Manager is the helpful and knowledgeable point of contact onsite at our self-storage facility. They are enthusiastic, energetic, and outgoing self-starters who possess excellent sales, marketing, and customer service skills. The right manager is someone who takes pride in their work, and works with integrity to do the best job they are capable of. Store Managers contribute to a successful property by running an organized office, engaging positively with customers, earnestly following up on leads, maintaining existing business relationships with clients and vendors, and communicating clearly with the entire management team.

The right candidate pays attention to details, stays organized, and takes delight in finding great solutions for problems. This position is involved in all phases of the operation, including: leasing storage & parking, managing a team, assisting with maintenance, supervising onsite projects, communicating with home office team, and maintaining good relationships with tenants.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Prior retail sales or leasing experience and customer service experience
• Enjoy providing excellent customer service and renting storage spaces
• Answer and respond to telephone calls and emails about rentals and tenant issues
• Maintain the office and the property by keeping it neat, clean, and secure, and keeping units rent-ready.
• Accepts payments, maintains accurate petty cash log and can prepare and make daily bank deposits
• Responsible for the sales, marketing, occupancy, and delinquency management of the facility.
• Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management
• Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries
• Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials
• Effectively communicates with management and fellow employees
• Prepare units for auction and vacates units as prescribed by law and approved by management.
• Self-starter with excellent sales skills and an expertise in customer service
• Team player who thrives on working with others
• Detail orientated with an eye on cleanliness and organization

QUALIFICATIONS AND SKILLS

• Reliable transpportation
• Superior customer service skills and sales ability
• Computer literate with solid office skills
• Basic math skills; addition, subtraction, multiplication, division, percentages
• Successful in a team environment
• Take-charge mentality, yet able to follow set procedures

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• Ability to work both indoors and outdoors in varying temperature and weather
• Ability to work closely with a diverse customer population
• Ability to read, write, and speak fluent English
• Walking extended distances - up to 200 yards
• Navigating multiple surfaces: indoors and outdoors; carpet, tile, linoleum, cement, pavement, dirt - surfaces may uneven, hot, icy, snowy
• Standing for extended periods of time
• Ability to lift and carry 40 pounds
• Fine motor functions, use of keyboard for extended periods of time
• Ability to operate a motor vehicle

BENEFITS

• Bonus Incentive Plan
• Company paid Health insurance including
• Life Insurance |Disability Insurance
• Paid Time Off
• Employee assistance program
• Referral program

DIVERSITY

SmartStop Storage Advisors LLC, is committed to diversity, equity and inclusion. We will not tolerate discrimination in employment, employment decisions, or in business dealings on the basis of race, color, creed, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, ancestry, citizenship status, veteran status, marital status, pregnancy, political affiliation, status as a parent or any other legally protected status. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.