Store Manager

St. John Knits; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in luxury retail seeks a Store Manager to oversee store operations and maximize profitability. The ideal candidate will have 7+ years of retail management experience, strong leadership skills, and a proven track record in sales. This role involves staff development, inventory control, and exceptional customer service.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Extensive experience in retail management, ideally with luxury brands.
• Demonstrated ability to coach and develop staff.
• Strong skills in sales and customer service.

Responsibilities

• Oversee sales, human resources, inventory control, and client service.
• Recruit, hire, and develop store staff.
• Set and achieve store and sales goals.

Skills

Customer Service

Sales Management

Team Leadership

Education

7+ years retail management experience

Luxury experience

Tools

POS systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from St. John Knits

POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position)

The Store Manager is responsible for overseeing sales, human resources, inventory control, merchandising, providing outstanding client service, and maximizing profits by controlling expenses. Store Managers are held directly accountable for their individual store’s financial results and are responsible for recruiting, staffing, and developing all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team

• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)

• Communicates effectively and with a global perspective; develops and maintains professional relationships

• Effectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skills

• Promotes and supports the St. John customer loyalty programs

• Create and maintain positive employee relations by leading and developing a professional store team

• Ensure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement Plan

• Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals utilizing the following:

o Monthly Touch Base

o Regularly scheduled Store Meetings

o Product Knowledge materials

o Scheduled Selling Floor time to observe, coach, support and to lead by example

• Effectively teaches, demonstrates and ensures all store staff complies with all Company initiatives

• Recruit, hire and develop top sales and management professionals; maintain an active networking group

• Maintain staffing levels in accordance to store headcount

• Resolve client issues and requests in a efficient and quick manner

• Demonstrates high level of quality in work, attendance and appearance

• Solves problems/issues methodically and with a sense of urgency

• Takes appropriate partnerships with Supervisor, Human Resources and other corporate partners

• Develops a strategic plan to achieve store business goals

• Sets daily, weekly and monthly sales goals for the store and the sales team and ensure sales goals are achieved

• Coach and develop staff to exceed individual and store goals

• Communicate and successfully promote programs, marketing tools and events aimed at increasing business

• Utilize and maintain client database for phone calls, appointments, and events

• Is involved in the community and outreach projects in the local marketplace

• Understands the company’s business strategies and direction

• Follows through and accomplishes multiple projects/priorities in a timely manner

• Achieve/exceed all financial and operational objectives with regards to expense control, loss prevention, audits, payroll and weekly reports

• Maximize store profits through inventory management

• Prepare, coordinate and ensure complete and accurate physical inventory per Company guidelines

• Identify and communicate merchandise assortment opportunities and issues to merchant team

• Execute and maintain visual merchandising standards consistent with the Company brand standards and directives

• Ensure accuracy of Company in store promotions and merchandise markdowns

• Promptly and accurately complete New Hire Paperwork and separation paperwork per Company procedures

• Maintains efficient and accurate back room operations to include stockroom organization and shipping/receiving

• Understands and uses all reports and reporting procedures including Profit and Loss statements

• Ensures accuracy of all POS procedures and conducts training of POS System to staff

• Opens and closes the store performing all tasks to Company standard

• Prepare, schedule and facilitate required Store Meetings

• Maintains standards of cleanliness and organization

• Maintain store and staff safety

• Monitors and maintains compliance to all Company Policies & Procedures

• Adhere to Timekeeping procedures

• Adhere to local, state and federal laws

ADDITIONAL RESPONSIBILITIES:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

• Demonstrates high level of quality work, attendance and appearance

• Adheres to all Company Policies & Procedures and Safety Regulations

• Adheres to local, state and federal laws

• Additional responsibilities assigned by supervisor related to your position/department

• Less than 20% travel may be required as necessary

• Ability to be flexible and willing to work extended hours when necessary

• Model the “St. John Way”

SUPERVISORY RESPONSIBILITIES

• Directly manages the Store staff.

• Provides coaching, direction, develops and empowers direct reports.

• Ensures work flow and processes are to maximum efficiencies for business necessity.

ORGANIZATIONAL RELATIONSHIPS

• Interacts with all levels throughout organization including employees and outside vendors

MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.

COMPETENCIES:

• Results Orientated

• Honest and Integrity

• Solutions Orientated

• Thoroughness

Education/Experience:

• 7+ years retail management experience

• Luxury experience preferred

• Retail operations knowledge including: sales, customer service, merchandising, inventory control, store Profit and Loss statements and inventory control

• Fundamental Human Resources experience: staffing, coaching, counseling, training and development

• Good computer skills: Word, Excel, Microsoft Outlook and POS systems

• Ability to work varied hours: nights, days and weekends to support the business needs

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Standing, walking and squatting the majority of the works shift

• Ability to climb ladders or stairs (depending upon store design)

• Required to carry garments and packaging up to 40 pounds

• Ability to read, count and write to accurately complete all documentation and reports

Moderate: Mostly standing, walking, bending, frequent lifting

Light: Office work, some lifting, bending, stooping or kneeling, walking

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

• Majority of shift requires client interaction

• Ability to work varied hours: nights, days and weekends to support the business needs

St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Customer Service

• Industries

  Retail Luxury Goods and Jewelry and Retail Apparel and Fashion

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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