Store Manager

The Michael's Companies; Toronto; On-site; CAD 70,000 - 88,000; Full time

Job summary

The Michael's Companies in Toronto, ON is seeking a Store Manager to lead a diverse team in delivering exceptional customer experiences while achieving sales and KPI targets. This role focuses on coaching, operational integrity, and strategic store management to meet brand promises.

Applicants should have extensive retail leadership experience, strong people skills, and the ability to drive performance in a fast-paced environment.

Qualifications

• 5+ years of retail experience, including inventory management, merchandising and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOPs and company standards are followed.
• Deliver sales and profit plans and other KPIs aligned with annual objectives.
• Lead the execution of our customer brand promises and uphold service excellence.
• Implement shrink and safety programs to protect assets and staff.
• Staff the store with qualified team members, hire, train, coach, and manage performance.
• Serve as Manager on Duty (MOD) and ensure store readiness across departments.

Skills

Leadership

Retail management

Inventory management

Customer service

Staffing & hiring

Performance management

Training & development

Job description

## Store ManagerApply: Toronto-30 Billy Bishop Way: Full time: Posted Today: R00325229Store - TOR-TORONTO/DOWNSVIEW, ONStore Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI’s to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves.**Major Activities*** Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s* Lead the execution of our customer brand promises.* Implement and lead the shrink and safety programs to deliver goals* Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers.* Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others* Serve as Manager on Duty (MOD)* Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production**Other duties as assigned****Minimum Type of experience the job requires*** 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.* 2+ years of experience directly supervising a diverse team, including performance management and talent development.**Physical Requirements*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching and stretching* Some lifting of heavy items and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.**Please note: This posting is for an existing vacancy and the employer is actively recruiting to fill this position.**Total Base Pay Range for this Position:**$70,200.00 - $87,700.00