Sales Manager

The Michael's Companies; Ajax; Hybrid; CAD 26,000 - 32,000; Full time

Job summary

The Michael's Companies are seeking a Sales Manager for our Ajax, Ontario store. The role leads a high-performing selling culture, drives sales results, and ensures an engaging customer experience across front-end operations and store programs.

You will coach staff, provide MOD coverage, and uphold brand standards, while optimizing omni-channel services such as BOPIS and Same Day Delivery. Nights, weekends and early mornings are required.

Responsibilities

• Assist Store Manager in leading and managing SOPs and Company programs to ensure legal and policy compliance.
• Model and coach exceptional Customer Experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Oversee POS and Self-Checkout operations for smooth transactions and support.
• Manage loyalty program enrollment to drive retention and repeat visits.
• Lead and support in-store programs such as Balloons, Knit & Sew Shop, and Same Day Delivery.
• Coach team members through onboarding and ongoing skill-building for assigned departments.

Job description

## Sales ManagerApply: Ajax-100 Kingston Rd E, Unit L10: Full time: Posted Today: R00324295Store - TOR-AJAX, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.* Ensure execution of Company policies and standards, holding team accountable for store conditions and results.* Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.* Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.* Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.* Oversee Balloons business, birthday party operations, and other in-store programs and events* Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.* Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.* Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.* Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.* Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).* Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.* Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.**Other duties as assigned****Minimum Type of Experience Required*** 3+ years retail leadership experience**Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.* Ability to climb ladders or step stools to stock and retrieve products.* Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.* Ability to work in a fast-paced environment with frequent customer interactions.* Work hours include nights, weekends and early mornings**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.**Please note: This posting is for an existing vacancy and the employer is actively recruiting to fill this position.**Total Base Pay Range for this Position:**$18.60 - $22.90