Store Manager

Altice USA; Regina; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a leading connectivity provider where you will oversee retail store operations, drive sales, and enhance customer experiences. In this dynamic role, you will mentor and coach a talented team, ensuring they meet sales goals and deliver exceptional service. This position offers the opportunity to develop retail strategies that align with company objectives while fostering a culture of collaboration and continuous improvement. If you thrive in a fast-paced environment and are passionate about customer service, this is your chance to make a significant impact in a rewarding career.

Qualifications

• 5+ years in sales and customer service roles with a focus on retail.
• Strong ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Oversee retail staff performance and ensure customer satisfaction.
• Conduct training and coaching for retail sales agents.
• Manage store operations, including cash handling and audits.

Skills

Customer Service

Sales Experience

Bilingual (Spanish)

Supervisory Skills

Problem-Solving

Communication Skills

Education

High School Diploma

Associate Degree in Business

Tools

Microsoft Office

Windows

Job description

Optimum

Are you looking to optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking enthusiastic professionals to join our team! Connectivity is now a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our success stems from our exceptional products, our commitment to our people, and the connections we foster in every community.

If you are resourceful, collaborative, team-oriented, and passionate about delivering excellence, Optimum is the company for you!

We are Optimum!

Job Summary

Oversee Optimum Retail Store locations, ensuring sales, productivity, accuracy, quality, and sales goals are met through mentoring, coaching, and engaging with employees and customers. Handle escalated customer concerns, maintain composure, resolve difficult situations, and follow up to ensure positive outcomes. Ensure consistent application of all store policies, processes, and practices to provide superior customer service. Optimize staffing levels to improve service, support business processes, and ensure compliance. Assist in developing a retail sales staff capable of supporting multiple products. Perform administrative, coaching, and mentoring duties necessary to lead and maintain a high-quality retail sales team.

Responsibilities

1. Monitor retail staff performance and provide feedback to ensure customer satisfaction, identifying training needs and workload requirements.
2. Oversee accurate cash handling, including training staff and conducting audits.
3. Ensure the competency and continuity of qualified Retail Sales Agents through effective training, motivation, coaching, and recognition.
4. Conduct quality service monitoring in line with company policies.
5. Maintain employee data and payroll/attendance records.
6. Ensure timely and accurate store openings and closings.
7. Assist with expense control, including overtime, T&E, and departmental expenditures.
8. Report cash variances of $100 or more to management and conduct disciplinary actions as needed.
9. Participate in department meetings and conference calls.
10. Communicate sales goals clearly to staff and monitor performance daily.
11. Develop and implement retail sales strategies aligned with organizational goals.
12. Maximize customer interactions to exceed growth and profit objectives.
13. Drive sales of Optimum products and services while ensuring operational efficiency for maximum profitability.
14. Ensure planograms and merchandising displays meet company standards.
15. Partner with other channels to increase store traffic and participate in events for location awareness.
16. Travel to alternate store locations as needed.
17. Manage performance, attendance, and training of staff.
18. Assist with hiring, performance reviews, and improvement plans for underperforming staff.

Qualifications

• Associate Degree in Business preferred; High School diploma required; minimum five years of related sales experience.
• Three years in a high-volume customer service/sales/retail environment.
• Bilingual in Spanish highly preferred.
• Ability to work under pressure and multitask effectively.
• Adaptability to a fast-paced, changing environment.
• Proficiency in Windows and Microsoft Office, including Excel and Word.
• Flexibility to work evenings, weekends, and holidays as needed.
• Strong supervisory skills, including coaching, mentoring, and motivation.
• Valid driver’s license and ability to travel within 35 miles.
• Excellent listening, problem-solving, conflict resolution, and communication skills.
• Ability to lead and motivate a high-performance sales team.
• Physical ability to lift and carry equipment up to 35 pounds.

At Optimum, our core pillars are: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. We foster a culture of responsibility, open communication, collaboration, and continuous learning. Join us and be part of our journey to shape the future of connectivity.

If you're driven to succeed and ready for a rewarding career, seize this opportunity and join our team to help us lead in connectivity innovation.

All job descriptions and requirements are subject to change at the company's discretion based on business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity, or protected veteran status. Reasonable accommodations are provided upon request.

Optimum collects personal information for employment purposes, including identification, work authorization, background screening, and HR administration, in compliance with applicable laws. Applicants will never be asked to pay money during the application or hiring process. For more details, see our Fraud FAQ.