Store Manager

QE Home; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retailer in home bedding seeks a passionate and experienced Store Manager for their Ottawa location. In this role, you will oversee store operations, drive sales, and lead a cohesive team, ensuring exceptional service to our valued customers. Join us and contribute to our commitment to sustainability while building a successful retail environment.

Benefits

Competitive Salary

Flexible Scheduling

Comprehensive Benefits Package

Employee Assistance Program

Excellent Training Program

Staff Discount Program

Bonus Incentives

Qualifications

• 6 years of retail experience; minimum of 3 in a supervisory capacity.
• Passion for home styling or fashion retail.
• Strong motivational and team building skills.

Responsibilities

• Maximize sales and profitability of the store.
• Supervise store operations, merchandising, and training.
• Ensure excellent customer service and compliance with policies.

Skills

Retail Management

Customer Service

Team Leadership

Sales Strategy

Communication

Problem Solving

Job description

Store Manager

QE Home | Quilts Etc. is Canada’s largest and only B-Corp Certified bedding retailer with 70+ stores across the country and a thriving e-commerce business. Proudly Canadian and family-owned since 1992, we are passionate about providing sleepers with beautiful,accessibly priced, and sustainable bedding solutions crafted by our in-house design team. Our Sleep Stylists offer exceptional and knowledgeable service to ensure that each customer's unique sleeping and aesthetic needs are completely fulfilled.

We at QE Home are committed to socially responsible business practices.By prioritizing sustainable practices, exercising social responsibility, and ensuring ethical conduct, we’re creating products that aren’t
just better for people – they’re better for the planet, too.We expect all employees to support and aid QE Home in continuing our transition towards environmental and social responsibility in every area of the business. Focusing on minimizing waste and participating in environmental initiatives aimed at achieving our sustainability goals will aid QE Home in being the best corporate citizen it can be.

At our St. Laurentlocation, we want to provide our customers with a seamless shopping experience. Whether they’re looking for stylish designer linens and accessories, blissfully soft luxury sheet sets, or a temperature-regulating mulberry silk duvet, we’re
happy to assist our guests in-store, over the phone, or online.

Are you passionate about home décor and fashion? Do you possess successful sales experience and a team leadership background? If that sounds like you, we’d love to meet!

Overview

As Store Manager, we will provide you with all the tools you need to build a great retail crew. In this role, you'll be able to act as an entrepreneur and nurture that same ability within each member of your team. You will help drive business by overseeing store operations, performing human resources functions, and ensuring the assigned contributions, sales goals and all other store activities are achieved.

Requirements & Responsibilities

• Maximize the sales and profitability of the store by achieving and surpassing sales, productivity, and shrink goals.

• Supervise all aspects of store operations, merchandising, store management, recruitment, and training.

• Ensure consistently excellent customer service, the achievement of all financial objectives, and full compliance with all Company policies and procedures occurs.

• Ability to stand for up to 8 hours.

• Ability to lift or carry a box up to 50 lbs. in weight.

• Ability to shift, push, reach, stretch, twist, bend, pull or maneuver weight over 50 lbs. to fold, stock and build or display merchandise. In addition, you may be required to change beds including moving a mattress to put on a bed skirt.

• Ability to climb ladders, lift stock up to 20 lbs. at/over shoulder height and change light bulbs.

Skills & Qualifications

• 6 years of retail experience; minimum of 3 in a supervisory capacity.

• Passion and previous experience in home styling or fashion retail.

• Demonstrated success in driving sales and building customer loyalty.

• Above and beyond standards of service, set by motivation and example.

• Ability to lead teams to exceed all sales and profit goals.

• Strong motivational, team building, leadership, decision-making, and communication skills.

• A solution-focused mindset with the ability to see obstacles as opportunities.

• An entrepreneurial spirit and hands-on customer service style.

• Open availability – days, evenings, weekends.

What We Offer:

• Competitive Salary

• Flexible Scheduling

• Comprehensive Benefits Package

• Employee Assistance Program

• Excellent Training Program

• Staff Discount Program

• Bonus Incentives

At QE Home we know that great talent comes in many forms, and we want to meet people at their best. Upon request, we will provide reasonable accommodation to applicants at any time throughout the recruitment and selection process.

QE Home is committed to providing its employees with a work environment free of discrimination, and will at all times, act in accordance with applicable Human Rights legislation and principles.