Store Manager

Arden Holdings Inc.; Nanaimo; On-site; CAD 100,000 - 125,000; Full time

Job summary

Join a vibrant and dynamic team as a Store Manager, where you'll lead operations in a fashion retail environment. This role involves collaborating with the District Supervisor to implement strategies that drive sales and profitability while ensuring exceptional customer service. You'll be responsible for training and developing your team, managing store operations, and creating a positive atmosphere for both customers and employees. If you're passionate about retail and eager to make a difference in a supportive environment, this opportunity is perfect for you.

Benefits

Group insurance

Bonus possibilities

Dynamic and friendly work environment

Casual dress-code

Employee discount

Upgraded eligibility for Ardene Rewards

Birthday paid off

Wellness days

Wellness initiatives

Opportunities for growth

Qualifications

• 2-3 years of retail management experience required.
• Strong business acumen and people development skills essential.

Responsibilities

• Collaborate with District Supervisor to drive sales and profitability.
• Train and develop store team according to company standards.
• Handle customer complaints and ensure a positive experience.

Skills

Retail Management

Visual Merchandising

People Development

Time Management

Stress Management

Team Leadership

Education

High School Diploma

Job description

THIS COULD BE YOU!

Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail – we want to hear from you.

The Role

The Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is responsible for merchandising, customer service, as well as their teams training & development.

The Store Manager must adhere to all company policies and procedures and must be a role model and demonstrate the utmost professionalism and integrity while creating a climate of trust and respect within the team. They must keep an open mind when dealing with customer and employee issues, listen to others and make fair and honest decisions accordingly. The Store Manager monitors performance and takes immediate action on substandard performance. They are able to lead and create an overall positive customer and employee experience.

Responsibilities Include:

• Collaborating with the District Supervisor to develop and implement strategies to achieve the store’s sales and profit budgets.
• Training store team (current employees and new hires) on company standards and programs in accordance with the employee manual.
• Taking action with the support of the District Supervisor on low performance and resolving conflicts.
• Recruiting and retraining talent by motivating their team and recognizing good performance.
• Conducting administrative and operational duties as required.
• Performing opening and closing procedures as per operational guidelines.
• Ensuring health and safety standards are adhered to.
• Preparing and managing employee weekly schedule.
• Handling customer complaints and resolving them in a timely manner.
• Complying with all head office requests regarding store operations.
• Processing and managing all incoming merchandising shipments.
• Handling all returns to head office as required.
• Complying with policy and regulations as per the company’s employee manual.
• Processing cash/credit/debit purchases at the register.

Qualifications:

• Minimum of 2-3 years retail management experience
• High school diploma or equivalent
• Experience and/or education in visual merchandising
• Solid business acumen
• Proven people development skills and ability to assess talent
• Strong time management and priority-setting skills
• Ability to manage stress in a fast-paced environment
• Ability to delegate tasks and take ownership
• Ability to lead a team in a positive and inclusive manner

Physical Requirements:

• Ability to stand for extended periods and climb a ladder;
• Move, lift and handle boxes of merchandise and fixtures throughout the store (weighing up to 30 pounds).

Availability Requirements:

• Days, evenings and weekends.

The expected wage for this position is $21.90 - $27.01 per hour.

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the company.

What's in it for you?

• Group insurance
• Bonus possibilities
• Dynamic and friendly work environment
• Casual dress-code
• Employee discount
• Upgraded eligibility for Ardene Rewards
• Birthday paid off & Wellness days
• Wellness initiatives
• Cool contests
• Opportunities for growth

At Ardene, you’re more than an employee – you’re part of a fun, dynamic and energetic family.