Store Manager

Pet Valu; Kitchener; On-site; CAD 45,000 - 65,000; Full time

Job summary

Join Pet Valu as a Store Manager and lead a dedicated team in delivering top-notch service to pet parents. In this role, you will manage staff, ensure customer satisfaction, and foster a positive environment focused on learning and growth in the pet care industry. Enjoy competitive wages and comprehensive management training with a leading retailer.

Benefits

Management training

Product knowledge

Competitive wages

Pet-oriented career-building environment

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Outgoing personality with strong customer service skills.
• Reliable transportation and ability to work various hours.

Responsibilities

• Coach and develop store team for excellent customer service.
• Manage recruiting, scheduling, training, and task assignments.
• Maintain operational standards and conduct audits.

Skills

Customer Service

Management Skills

Sales Techniques

Team Leadership

Job description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All of our stores are dedicated to helping local pets in need, partnering with local shelters, rescues, and charities for adoption events, in-store adoption (select stores only), pet food bank programs, and through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers, too.

Job Overview:

As a Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What you get:

• Management training
• Product knowledge
• Competitive wages
• Pet-oriented career-building environment

What you do:

• Ensure customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees including recruiting, scheduling, training, assigning tasks, supervision, and coaching
• Ensure staff adherence to operational standards and procedures set at the corporate level
• Coordinate administrative activities such as order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Work with store staff to achieve targeted business results
• Perform other duties and tasks as required

What you bring:

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work scheduled hours, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees, providing feedback on sales techniques and customer service
• Capacity to understand and escalate inter-team conflicts when necessary