Store Manager

NRO The Salvation Army NRO; Kitchener; On-site; CAD 52,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Vacation and sick time

RRSPs

Flexible work hours

Job summary

The Salvation Army store in Kitchener is seeking a permanent full-time Store Manager responsible for directing all store operations, achieving sales targets, and maintaining high customer service standards. This leadership role requires coordinating promotions, staff training, and inventory control in a unionized environment.

Starting salary is budgeted between $52,228.81 and $62,228.81, with a broader hiring range of $55,244.80 to $69,076.80 and up to $82,888.00 depending on experience.

Qualifications

• Willingness to develop an understanding and support for The Salvation Army mission.

Responsibilities

• Direct all store operations to meet sales targets while maintaining customer service standards.
• Hire, orientate, train, evaluate, recognize, discipline, and terminate based on Territorial/National standards.
• Manage health and safety, labour & employee relations, and other related issues at a store level.
• Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors’ stock.
• Plan store layout to attract customers including window displays and merchandise displays.
• Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records.
• Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately.
• Ensure in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness).
• Prepare financial and other requested reports to the National and Regional offices (sales reports, staffing costs, payroll data, etc.)
• Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager.
• Responsible to plan, organize, direct, and control all store operations
• Help store associates make connections with the customers and demonstrate a value driven workforce
• Performs other work-related duties as assigned.

Skills

Store leadership and supervision

Sales target achievement

Customer service excellence

Communication skills

Team development

Problem solving

Attention to detail

Education

College Diploma in Business Retail Management or equivalent

First aid training or willing to learn

Tools

Microsoft Office

Job description

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

This position is located at 563 Highland Road West, Kitchener, On. Starting salary is budgeted to be between $52,228.81 and $62,228.81, depending on skills and experience.

POSITION PURPOSE SUMMARY

The role ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in-store donations.

ACCOUNTABILITIES

• Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards
• Hire, orientate, train, evaluate, recognize, discipline, and terminate based on Territorial/National standards
• Manage health and safety, labour & employee relations, and other related issues at a store level
• Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors’ stock
• Plan store layout to attract customers including window displays and merchandise displays
• Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records
• Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
• Ensure in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)
• Prepare financial and other requested reports to the National and Regional offices (sales reports, staffing costs, payroll data, etc.)
• Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
• Responsible to plan, organize, direct, and control all store operations
• Help store associates make connections with the customers and demonstrate a value driven workforce

Performs other work-related duties as assigned.

Role Competencies

• Results driven
• Developing direct reports
• Building effective teams
• Managing and measuring work/systems
• Motivating others
• Process Management
• Time Management

CRITICAL RELATIONSHIP MANAGEMENT

Internal: Retail District Managers, other Retail Store Managers and store team

External: Guests, donors, vendors, community store partners

MANAGERIAL/TECHNICAL RESPONSIBILITIES

Reports directly to the District Manager.

Direct reports: Supervises a team of Sales Associates of different levels: responsible for hiring, terminating or making disciplinary decisions, directly supervise 20 or more full-time, part-time, and/or volunteers, provide direction concerning current tasks or consult in assignments. This is a union location, experience interpreting and following a collective bargaining agreement preferred.

FINANCIAL AND MATERIAL MANAGEMENT

• Considerable material responsibilities.
• Establish and manage in-store budget within guidelines
• Execute budgetary objectives by attaining sales margins
• Maintain staff cost ratios, and profit objectives as establish by the region
• Ensure nightly sales are deposited into the appropriate financial institution
• Analyze store financial statements and strategize appropriate action to attain financial goals and monitor the cost of goods (i.e., buying products from warehouse, tracking costs associate with product, etc.)

WORKING CONDITIONS

• This is a permanent full time position
• Typical retail selling floor environment
• Back room sorting and stock warehousing with consideration for safety factors
• Frequent exposure to fumes and dust and temperature fluctuations
• Flexibility in personal work hours required
• Frequent amount of interpersonal conflict dealing with customers, volunteers, students and/or employees
• Work is varied with periods of repetitive tasks
• Attention must be applied for accuracy when preparing financial documentation and staff scheduling
• Would need to be accessible in emergency situations as they arise.
• May be required to work overtime, as needed.
• Working outside of business hours - yes; store hours will drive the nature of this role's work: usually 9AM - 9PM, but time may vary for different stores based on the business needs.
• Work outdoors – rarely.
• All Salvation Army NRO employees are required to wear safety shoes at all times in all Store and DRC locations.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.
• Experience working in a Unionized environment is preferred.
• Completion of College Diploma in Business Retail Management or equivalent an asset
• Basic accounting skills required
• First aid training required or willing to learn in-house
• Working knowledge of Microsoft Office applications

Experience and Knowledge

• Microsoft Office – PowerPoint, Excel, Word required
• Experience working for Not for Profit/Charitable and retail experience is an asset

Skills and Capabilities

• Communication, organizational, problem-solving, relationship management, negotiation skills are required
• Attention to details
• Ability to lead and develop a team
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Compensation

The target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.