Assistant Store Manager

NRO The Salvation Army NRO; Toronto; On-site; CAD 34,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

RRSPs

Paid vacation

Sick time

Flexible work

Job summary

The Salvation Army in Scarborough, ON is seeking a dedicated in-store coordinator to support the Store Manager in organizing and supervising all retail operations. The role emphasizes safety, customer service, inventory control, and staff development in a busy thrift environment.

Responsibilities include planning layouts, handling cash processes, interviewing assistants, and training teams while ensuring compliance with OH&S and organizational policies.

Qualifications

• Willingness to support The Salvation Army mission.
• Two years of retail store experience, preferred in secondhand merchandise.
• Basic accounting and cash handling experience.
• Proficient with Microsoft Office; ability to learn store systems.

Responsibilities

• Oversee safety of customers, staff, and volunteers in the store.
• Assist with store layouts and ensure attractiveness.
• Handle customer concerns promptly and courteously.
• Support Store Manager with cash operations and deposits.
• Organize inventory, pricing, and donations.
• Assist in interviewing and hiring; provide orientation and training.
• Plan staff schedules and conduct training sessions.

Skills

Teamwork

Cash handling

Organizational skills

Communication skills

Education

Post-secondary Retail Management

Alternative education/experience

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

POSITION PURPOSE SUMMARY

This position provides support to the Store Manager in the organization and supervision of all operational areas of the retail store. This position ensures the mission of The Salvation Army is supported by the Thrift Store generating funds and influencing positively the communities in which it operates.

Location of position will be at 1225 Kennedy Road, Unit D1, Scarborough, ON M1P 2L4

ACCOUNTABILITIES

• Oversee safety of all customers, staff, and volunteers while in the store


• Assist with planning of store layouts and ensures attractiveness of store


• Handle customer concerns or complaints in a timely and courteous manner


• Support the Store manager in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure


• Oversee control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately


• Provide direction and support to staff in the absence of Store Manager


• Participate in interviews and hiring


• Provide orientation and training, Provides feedback for performance management of staff in compliance with Divisional and Territorial standards


• Assist in planning of store sales, promotions, and auctions


• Plan staff schedule, staff meetings, and training sessions


• Sort, price, stock various goods

Health and Safety

• Works in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.


• Support Store Manager/Corps Officer in ensuring that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary.


• Ensures the proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable.

Performs other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

Internal: Store Manager, volunteers, staff

External: Community, external vendors

MANAGERIAL/TECHNICAL RESPONSIBILITIES

Reports directly to the Store Manager

Direct reports: None.

This position supervises staff members and volunteers in the absence of Store Manager/Corps Officer.

FINANCIAL AND MATERIAL MANAGEMENT

• Moderate material responsibilities.


• Regular responsibility for minor financial matters and for wise use of own resources.


• May be authorized to handle small amounts of cash.


• Little input to annual budget or revenue projections.

WORKING CONDITIONS

• This is a permanent full-time position.


• Working environment is in a store.


• Flexibility in work schedule is required.


• Work schedule will vary from week to week and will include weekdays and/or Saturdays.


• Required to stand for long periods with frequent twisting, bending, crouching, and reaching is required.


• Ability to lift/move on a regular basis up to 29 pounds.


• Travel is required for this position to attend meetings, etc.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.


• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

• Completion of a formal post-secondary program or specialized courses in Retail Management or equivalent.


• Alternative combinations of education and experience may be considered.

Experience and Knowledge

• Two (2) years of prior related retail store experience, specifically in secondhand merchandise preferred.


• Basic accounting experience is required.


• Cash handling experience is required.


• Experience with cash registers and related processes and procedures, i.e., bank deposits, summary reports, etc.


• Proficient in Microsoft Office applications.


• Experience with specific systems/programs related to The Salvation Army is an asset.

Skills and Capabilities

• Able to work within a team environment to provide direction, resolve conflict, ensure appropriate use of donations.


• Excellent organizational, interpersonal and communication skills (written and oral).


• Results driven with superior time management skills and the ability to delegate effectively.


• Experience in performing administrative tasks.


• Team player: ability to work in a compassionate, respectful, and non-judgmental manner.


• Familiarity with cash handling, pricing, sorting procedures, product display and promotion guidelines.

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Compensation: The target hiring range for this position is $24.47 to $30.59 with a maximum of $36.71. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request.

Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team.

There is a place for everyone to belong at The Salvation Army.