Store Manager

The Salvation Army in Canada; Kitchener; On-site; CAD 52,000 - 62,000; Full time

Job summary

The Salvation Army in Canada is seeking a Store Manager for a permanent full-time role in Kitchener, ON. You will direct store operations to meet sales targets, manage staff, and ensure a safe, customer-focused shopping experience.

Responsibilities include merchandising, budgeting, reporting, and coordination with district leadership. The position emphasizes teamwork, compliance with OH&S, and strong people leadership.

Qualifications

• Experience working in a Unionized environment is preferred.
• Completion of College Diploma in Business Retail Management or equivalent an asset.
• Basic accounting skills required.
• First aid training required or willing to learn in-house.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Direct all store operations to meet sales targets and control expenses while maintaining customer service.
• Hire, orientate, train, evaluate, recognize, discipline and terminate per standards.
• Manage health and safety, labour relations and related issues at store level.
• Plan store layout, window displays and merchandise presentation to attract customers.
• Maintain inventory levels and ensure donations are processed and priced properly.
• Prepare reports for National and Regional offices (sales, payroll, costs).

Skills

Communication

Organization

Problem-solving

Relationship management

Negotiation

Attention to detail

Team leadership

Education

College Diploma in Business Retail Management or equivalent

First aid training

MS Office proficiency

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

This position is located at 563 Highland Road West, Kitchener, On. Starting salary is budgeted to be between $52,228.81 and $62,228.81, depending on skills and experience.

Position Purpose Summary

The role ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in-store donations.

Accountabilities

The incumbent may perform all, some, or similar range of duties.

• Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards
• Hire, orientate, train, evaluate, recognize, discipline, and terminate based on Territorial/National standards
• Manage health and safety, labour & employee relations, and other related issues at a store level
• Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors’ stock
• Plan store layout to attract customers including window displays and merchandise displays
• Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records
• Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
• Ensure in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)
• Prepare financial and other requested reports to the National and Regional offices (sales reports, staffing costs, payroll data, etc.)
• Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
• Responsible to plan, organize, direct, and control all store operations
• Help store associates make connections with the customers and demonstrate a value driven workforce

Role Competencies

• Results driven
• Developing direct reports
• Building effective teams
• Managing and measuring work/systems
• Motivating others
• Process Management
• Time Management

Performs other work-related duties as assigned.

Critical Relationship Management

Internal: Retail District Managers, other Retail Store Managers and store team

External: Guests, donors, vendors, community store partners

Managerial/Technical Responsibilities

Reports directly to the District Manager.

Direct reports: Supervises a team of Sales Associates of different levels: responsible for hiring, terminating or making disciplinary decisions, directly supervise 20 or more full-time, part-time, and/or volunteers, provide direction concerning current tasks or consult in assignments. This is a union location, experience interpreting and following a collective bargaining agreement preferred.

Financial And Material Management

• Considerable material responsibilities.
• Establish and manage in-store budget within guidelines
• Execute budgetary objectives by attaining sales margins
• Maintain staff cost ratios, and profit objectives as establish by the region
• Ensure nightly sales are deposited into the appropriate financial institution
• Analyze store financial statements and strategize appropriate action to attain financial goals and monitor the cost of goods (i.e., buying products from warehouse, tracking costs associate with product, etc.)

Working Conditions

This is a permanent full time position

• Typical retail selling floor environment
• Back room sorting and stock warehousing with consideration for safety factors
• Frequent exposure to fumes and dust and temperature fluctuations
• Flexibility in personal work hours required
• Frequent amount of interpersonal conflict dealing with customers, volunteers, students and/or employees
• Work is varied with periods of repetitive tasks
• Attention must be applied for accuracy when preparing financial documentation and staff scheduling
• Would need to be accessible in emergency situations as they arise.
• May be required to work overtime, as needed.
• Working outside of business hours - yes; store hours will drive the nature of this role's work: usually 9AM - 9PM, but time may vary for different stores based on the business needs.
• Work outdoors – rarely.

All Salvation Army NRO employees are required to wear safety shoes at all times in all Store and DRC locations.

Education, Experience And Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.

Education, Qualifications And Certifications

• Experience working in a Unionized environment is preferred.
• Completion of College Diploma in Business Retail Management or equivalent an asset
• Basic accounting skills required
• First aid training required or willing to learn in-house
• Working knowledge of Microsoft Office applications

Experience And Knowledge

• 3 years of progressive experience in retail
• Thrift retail experience would be an asset
• Fashion background would be an asset
• Microsoft Office – PowerPoint, Excel, Word required
• Experience working for Not for Profit/Charitable and retail experience is an asset

Skills And Capabilities

• Communication, organizational, problem-solving, relationship management, negotiation skills are required
• Attention to details
• Ability to lead and develop a team

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Compensation

The target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.