Store Manager

EssilorLuxottica; Guelph; On-site; CAD 60,000 - 90,000; Full time

Job summary

LensCrafters, a prominent optical retailer in North America, is seeking a Store Manager who will lead a team to deliver outstanding customer service and achieve key performance indicators. The ideal candidate will possess strong management skills, experience in retail, and a comprehensive understanding of optical merchandise. Join us to enhance the customer experience and contribute to our legacy of vision care excellence.

Qualifications

• 4+ years management/supervisory experience.
• Strong influencing and negotiating skills.
• Knowledge of optical theory and merchandise.

Responsibilities

• Ensure customer service excellence.
• Analyze reporting to improve store KPIs.
• Partner with the Doctor of Optometry.

Skills

Customer Service

Team Building

Sales Skills

Negotiating

Communication

Education

High School Diploma

College Degree

Tools

Cash Register

Computers

Job description

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging Company provided programs
• Analyzes reporting to create and implement action plans to improve store KPIs, including :
• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 4+ years management / supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS

• College degree or equivalent
• State licensure (if applicable) and / or ABO Certification in non-licensed states
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard