Store Manager

Make Space; Eastern Ontario; On-site; CAD 47,000 - 52,000; Full time

Job summary

Make Space Storage Waterdown is seeking a Full-Time Store Manager to serve as the first point of contact for customers and oversee customer service, administration, and facility maintenance.

You will report to the General Manager, Operations, inspect the yard and buildings, manage the customer management system, handle payments, and engage with the community to grow the business.

Qualifications

• Proficient with MS Office, Excel, and Outlook.
• Excellent communication skills, both verbal and written.
• Proven ability to work independently and take initiative.
• Problem solving abilities, looks for solutions.
• Stays motivated and works well independently.

Responsibilities

• Maintain and build positive customer service with clients, vendors, and service providers.
• Routinely inspect the entire facility for cleanliness, security breaches and maintenance requirements for the yard, infrastructure, and equipment.
• Perform light property maintenance, including landscaping, snow removal, lawn care, and driveway upkeep.
• Answer the phones, emails, and customer enquiries in a professional and courteous manner.
• Managing the Customer Management System and keeping it accurate and updated.
• Ability to learn new systems and software for managing facilities like gates, security, and locks.
• Following up with clients as needed and directing them to the appropriate department if necessary.
• Be creative in supporting customers with their storage and moving solutions.
• Working with other departments, collaborating using MS Teams, Email and Phone.
• Taking payment from clients and following up on overdue accounts.
• Assisting with cleaning out lockers and helping with on-site access.
• Moving in and out schedules for storage units, as well as cleaning and maintaining units between clients.
• Looking for ways to engage with the community to promote and grow the business.
• Perform other duties as required by management.

Skills

Excellent communication

Problem solving abilities

Multitasking

Independent work

Motivated attitude

Tools

MS Office

Excel

Outlook

MS Teams

Job description

About Make Space Storage – Who are we?

Make Space Storage (www.makespacestorage.ca) is a well-known storage company operating across Canada. We are a national provider with over 65 locations in all provinces, from British Columbia to Quebec. We have a proven track record in storage services and offer a variety of solutions to suit your personal or business needs. Our options include traditional storage, portable units, parking, Boat & RV storage, and we are happy to work with you to find a solution for your unique storage requirements.

Job Description – Who we are looking for to join the team:

We are looking for a Full-Time Store Manager for our Waterdown self-storage facility to join our team! You will be the first point of contact for customers and will be responsible for customer service, administration, and facility and yard maintenance. You will report to the General Manager, Operations.

The ideal candidate will possess excellent communication, organizational, and computer skills to help drive business growth. They should be comfortable taking initiative to inspect the facility and property to ensure the buildings, grounds, and customer areas are well maintained, secure, and properly monitored. You will also be responsible for maintaining the property and overseeing day-to-day business activities.

Responsibilities:

• Maintain and build positive customer service with clients, vendors, and service providers.
• Routinely inspect the entire facility for cleanliness, security breaches and maintenance requirements for the yard, infrastructure, and equipment.
• Perform light property maintenance, including landscaping, snow removal, lawn care, and driveway upkeep.
• Answer the phones, emails, and customer enquiries in a professional and courteous manner.
• Managing the Customer Management System and keeping it accurate and updated.
• Ability to learn new systems and software for managing facilities like gates, security, and locks.
• Following up with clients as needed and directing them to the appropriate department if necessary.
  
• Be creative in supporting customers with their storage and moving solutions.
• Working with other departments, collaborating using MS Teams, Email and Phone.
• Taking payment from clients and following up on overdue accounts.
• Assisting with cleaning out lockers and helping with on-site access.
• Moving in and out schedules for storage units, as well as cleaning and maintaining units between clients.
• Looking for ways to engage with the community to promote and grow the business.
• Perform other duties as required by management.

Qualifications:

• Proficient with computers and systems, MS Office, Excel, and Outlook.
• Ability to learn new systems, tech-savvy considered an asset.
• Excellent communication skills, both verbal and written
• Outstanding customer service, able to build rapport with business partners and clients.
• Problem solving abilities, looks for solutions.
• Proven ability to work independently and take the initiative.
• Property maintenance experience is considered an asset.
• Ability to multitask, organize and prioritize work requirements.
• Stays motivated and works well independently.
• Optimistic attitude

• Storage experience is considered an asset.

• A valid driver's license and abstract will be requested.

Work Schedule:

• Tuesday to Saturday
• 40 hours per week

Salary Range:

$47,000 to $52,000 CAD per year

Equal Opportunity Employer:

We are an equal opportunity employer and are committed to inclusive and accessible hiring practices. Employment decisions are based on qualifications, skills, and business needs. We welcome applications from all qualified individuals.

Use of Artificial Intelligence:

We may use AI-enabled tools to support parts of our recruitment process, including sourcing candidates or screening through external job boards. These tools are used to assist our team and do not replace human decision-making.