Store Manager

Sherwin-Williams; Cambridge; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in the paint industry seeks a Store Manager to oversee store operations in Cambridge, Canada. The ideal candidate will be responsible for driving sales, managing staff, and ensuring exceptional customer service. Responsibilities include staff development, reporting, and maintaining compliance with policies. Preference will be given to candidates with prior experience in paint sales and management roles.

Qualifications

• Minimum 1 year experience in a leadership role or supervising teams.
• 1 year experience in retail, sales, or customer service position.

Responsibilities

• Develop business strategies to increase sales and optimize profitability.
• Manage employee training, development, performance management.
• Ensure high levels of customer satisfaction through excellent service.

Skills

Customer Service

Leadership

Sales

Education

High School diploma or GED

Associate degree or higher in business, sales, or marketing

Tools

Customer relationship management (CRM) systems

Job description

The Store Manager is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively. This includes managing all aspects of store operations, including scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety. You will also manage, develop, and motivate store employees as well as develop business strategies to meet goals and increase sales in a competitive marketplace. In this position, you will grow the company’s market share by selling to large, commercial users, such as paint contractors, as well as retail customers.

Qualifications Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must have at least a High School diploma or GED
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
• Must have at least one (1) year experience working in a retail, sales, or customer service position

Preferred Qualifications:

• Have previous work experience selling paint and paint related products
• Have work experience using timekeeping and/or customer relationship management (“CRM”) systems
• Have an associate degree or higher in business, sales, or marketing
• Have at least one (1) year of work experience as an Assistant Store or Branch Operations Manager for Sherwin-Williams
• Willingness to relocate for future job opportunities
• Ability to read, write, comprehend, and communicate in more than one language

Responsibilities

• Develop business strategies to increase sales and optimize profitability
• Meet sales goals by training, motivating, mentoring, and providing feedback to store employees
• Ensure high levels of customers satisfaction through excellent service
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Build positive relationships with wholesale and retail customers
• Complete store administration
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
• Provide accurate and timely reporting as required
• Manage employee training, development, performance management, and corrective action
• Respond to and resolve any customer and/or employee complaints
• Partner with Sales Reps to make outside sales calls to increase market share