Store Manager

Maison Birks; Calgary; On-site; CAD 45,000 - 85,000; Full time

Job summary

An established luxury jewellery store is seeking a dynamic Store Manager to lead their team in Calgary. This role requires a passionate individual who can deliver exceptional customer service while managing daily operations and fostering a positive work environment. You will be responsible for driving sales, developing staff, and building lasting relationships with clients. The ideal candidate will have a strong background in retail management, excellent interpersonal skills, and a commitment to excellence. Join a team that values growth and offers a supportive environment where you can shine and make a difference in the luxury retail space.

Benefits

Competitive earnings including commissions

Social benefits

Wellness program

Award and recognition programs

Innovative training programs

Employee discounts

Qualifications

• 5+ years of retail sales experience, preferably in luxury retail or jewellery.
• Strong operational management experience overseeing daily store functions.

Responsibilities

• Manage daily store operations and foster a client-focused environment.
• Lead and develop staff while achieving sales targets continuously.

Skills

Operational Management

Retail Sales

Client Relationship Management

Time Management

Interpersonal Skills

Leadership Skills

Customer Service

Education

Bachelor’s Degree in Operations Management

Bachelor’s Degree in Business Administration

Tools

MS Office Suite

Job description

BIRKS. PURE DELIGHT.

Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

As a Store Manager for our Birks store located in the Chinook Centre, in Calgary you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and teamwork.

ARE YOU OUR HIDDEN GEM?

The Store Manager assists the Store Director with the daily store operations, with a major focus on providing excellent customer service and fostering a professional and pleasant working environment for all staff members. The Store Manager creates a refreshing experience for clients and a heartwarming environment for employees where they see their potential grow.

To do so, the Store Manager will be expected to…

1. Develop, organize and manage a high-volume retail store.
2. Drive, lead, motivate and develop staff to become leaders in luxury jewellery sales.
3. Foster an environment that puts the client at the forefront.
4. Develop meaningful relationships with each and every client.
5. Manage store operations, business development, client relations and promote the store within the community.
6. Achieve or exceed sales targets continuously.

Our ideal candidate has…

1. Strong operational management experience and the ability to oversee day-to-day store functions effectively.
2. 5 years of proven retail sales experience and expertise in building and maintaining strong client relationships; luxury retail and/or jewellery experience is preferred.
3. A proactive, highly organized individual with excellent time management skills, capable of prioritizing and completing tasks efficiently in the fast-paced environment.
4. A quick learner who can adapt to new challenges and coach and mentor the team to enhance their performance.
5. Excellent interpersonal, communication and writing skills.
6. Strong team values and leadership skills.
7. Ability to offer an exceptional client service that is both unique and memorable.
8. A Bachelor’s Degree in Operations Management, Business Administration OR other relevant education.
9. A solid knowledge of the MS Office suite (Excel, MS Word, Outlook).

OUR PROMISE OF DELIGHT

In Return For Your Commitment To Excellence, We Offer

1. Competitive earnings, including commissions and bonuses.
2. Social benefits.
3. Wellness program.
4. Award and recognition programs.
5. Innovative and unique training programs.
6. Employee discounts.

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks, and let your true self shine!

Are you the gem we are looking for?