Store Manager

Lammle's Western Wear; Calgary; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Health and Wellness Benefits

Earned Vacation

Company paid holidays

Generous Employee Discount

Growth opportunities

Job summary

Lammle’s is seeking a Store Manager to lead a high-energy retail team in a Calgary location. You will drive sales, foster genuine customer relationships, and uphold our Western lifestyle brand on the floor and in operations.

Ideal candidates bring 2-3 years of retail management, a passion for Western wear, and the ability to mentor staff while delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• 2-3 years of retail management experience in a high-volume environment.
• Passion for Western wear; Tack experience a plus.
• Flexibility including evenings and weekends.
• Strong merchandising and leadership abilities.

Responsibilities

• Deliver exceptional customer service reflecting the Lammle’s Experience in every interaction.
• Lead the sales floor, coaching and driving sales performance.
• Create a welcoming store environment aligned with the Western lifestyle and brand image.
• Oversee daily store operations, ensure inventory accuracy, and uphold health and safety standards.
• Coach and mentor team members, recruit and retain top talent, and conduct performance conversations.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

When you walk into a Lammle’s store, you’re welcomed with genuine Western hospitality that makes you feel like part of the family. You live and breathe the Western lifestyle and genuinely enjoy it. Your ability to build relationships comes naturally, whether its helping customers find the perfect pair of cowboy boots or creating a memorable experience.

You are motivated by achieving results, exceeding business objectives and goals, and delivering exceptional customer service in a retail environment. As a leader, you foster an environment that inspires and develops your team, creating high performers. You thrive in a fast-paced setting, balancing multiple priorities with confidence and energy.

Most importantly, you’re passionate about every customer and team member’s experience, delivering the authentic hospitality, expertise, and sense of community that define the Lammle’s Experience.

Takingthe Reins as a Lammle’s Store Manager:

Customer First

• Deliver exceptional customer service that reflects the Lammle’s Experience in every interaction
• Lead by example on the sales floor, fostering genuine customer relationships and driving sales performance
• Create a welcoming retail environment where customers feel valued, understood, and connected to the Western lifestyle
• Actively support company initiatives and promotions, follow company visual standards, and identify opportunities to enhance the customer experience

Operational Excellence

• Lead day-to-day retail operations, focusing on efficiency, consistency, and accountability
• Execute company policies, programs, and operational standards with integrity and excellence
• Maintain inventory accuracy and compliance standards in partnership with Asset Protection and other departments
• Uphold accurate operational reporting, payroll, timekeeping, and administrative processes
• Ensure the store is clean, organized, and always aligned with health and safety practices
• Oversee the proper operation and maintenance of equipment and train staff accordingly

Merchandise Mindset

• Use impactful merchandising and visual presentation to bring the Lammle’s vision to life
• Drive seasonal merchandising strategies, promotions, and product placement initiatives
• Coach and train the team on product knowledge, merchandising standards, and selling techniques
• Ensure store displays, storefronts, and promotional presentations align with company standards and brand image
• Complete markdowns accurately and in line with company policy
• Identify opportunities to maximize sales through strategic merchandising and product placement
• Demonstrate a genuine passion for Western wear and strong product knowledge

People Focused

• Be a champion of Lammle’s mission, values, and performance culture in all that you do
• Recruit, develop, and retain top talent to build a high-performing and engaged team
• Inspire, coach, and mentor team members, creating a clear path for growth and development
• Foster a positive, inclusive, and accountable work culture built on trust and respect
• Conduct performance conversations and annual performance reviews
• Maintain open, honest, and transparent communication with employees and partners across the organization
• Recognize and develop future leaders to support Lammle’s continued success

Skills:

• Engage, inspire, empower and motivate high performers and a success full team
• Strong personal skills, outgoing and able to communicate with co-workers and customers
• Sales and customer service orientated, ability to identify opportunities and problem solve
• Critical thinking skills, proactive and innovative
• Self-motivated, having an ownership mentality and a can-do approach.

Qualifications:

• 2-3 years of retail management experience is a must, preferable in a high-volume retail environment
• Passion for Western wear, culture, and Tack Experience, is an asset
• Flexibility including evenings, and weekends

Why you should Saddle Up with Lammle’s:

• Competitive compensation package
• Health and Wellness Benefits
• Earned Vacation
• Company paid holidays
• Generous Employee Discount
• Growth opportunities

Working Conditions

• Ability to stand and walk for extended periods during shifts of up to 8 hours
• Ability to lift, carry, and move merchandise weighing up to 50 pounds
• Comfortable working in a fast-paced retail environment