Store Manager

Kibbi Technologies Inc.; Red Deer; On-site; CAD 52,000 - 76,000; Full time

Job summary

Lammle’s in Red Deer, Alberta is seeking a Store Manager who will drive the store’s success by leading a team, delivering exceptional customer service, and meeting sales goals. You will cultivate the Lammle’s Experience across all customer interactions and coaching staff to exceed performance standards.

You’ll oversee daily operations, stock management, and staff development while maintaining the store’s culture and brand. Flexibility for evenings and weekends is required as part of the role.

Qualifications

• Retail management experience required.
• Tack experience and knowledge an asset.
• Flexibility including evenings and weekends.

Responsibilities

• Manage day-to-day store operations in line with culture and standards.
• Coach and lead store staff; liaison with the Customer Service Centre.
• Ensure inventory accuracy and reporting; maintain store conditions.
• Promote the Lammle’s experience to customers.

Skills

Leader

Sales oriented

Customer service

Team motivation

Communication

Western knowledge

Job description

Role:

When you walk into one of our stores you recognize yourself. You are passionateabout the western lifestyle, and it’s easy for you to strike up naturalconversation with our clientele as you address their needs. You will be drivenby sales goal, personal productivity, and strive to deliver excellent customerservice. You proactively manage and develop the team around you. You are ableto multitask with a smile on your face and work within a team to ensure everyone of our customers and staff receives the “Lammle’s Experience”.

Responsibilities:

• Making the company mission statement our driving force
• Managing all aspects of the day to day operations of the store in a mannerconsistent with Lammle’s culture, Performance Standards and Beliefs, whileproviding the Lammle’s Experience.
• Functioning as the coach, motivating source, and team leader for the storestaff; liaison with the Customer Service Centre

Human Resources Management

• Ensure proper staff mix at all times and fill vacancies within 30 days.
• Staff recruitment, training and development of future store leaders. Recognize and develop future store leaders
• Create and maintain a positive team environment whose players are passionateabout our Performance Culture
• Process Outfitter Performance Evaluations on an annual basis
• Maintain open and honest communication with staff
• A commitment to open communication throughout the company

Operational Management

• Guiding and supporting the implementation of company policies and procedures
• Operating a profitable store, while contributing to company strategies
• Executing all training standards, company programs as per direction.
• A strong focus on customer service and consistently maintaining customerservice levels
• Accurate inventory control, minimize Shortage & Adjustments, maintainaccurate store inventory
• Ensure Manuals (Human Resources, Operations, Product Knowledge) areaccessible to all staff and kept up to date
• Ensure accurate, legible, and timely daily, weekly, and monthly reporting. This includes payroll, Report 51, boot repairs, staff purchases, and layaway aging
• Ensure that the store’s physical conditions are clean and well maintained (vacuum, dust, floor free of obstacles) and train staff accordingly
• Ensure that equipment is operational and maintained (computers, vacuumcleaners, ladders, lights, audio-visual) and train staff accordingly

Merchandise Management

• Coach and train staff on merchandise display and presentation consistent withLammle’s image
• Merchandise the store based on promotions or season and store profile
• Communicate and support company promotions
• Complete markdowns and transfers accurately and in a timely manner
• Use windows and store fronts effectively
• Provide product knowledge training and coaching to all outfitters
• Promoting and enhancing our company image
• Ensure displays and presentations are consistent with Lammle’s image.

Skills:

• Leader who can engage, inspire empower and motivate others to act.
• Strong personal skills, outgoing and able to communicate with co-workers andcustomers
• Sales and customer service orientated, ability to identify opportunities and problem solve
• Critical thinking skills, proactive and innovative
• Self-motivated, having an ownership mentality and a can-do approach.
• Western knowledge preferred

Qualifications:

• Retail Management experience a must
• Tack Experience and knowledge an asset
• Flexibility including evenings, and weekends