Store Manager

The Latest Scoop; Banff; On-site; CAD 40,000 - 60,000; Full time

Job summary

A vibrant retail company seeks a Store Manager to lead its Banff location. The ideal candidate has a colorful personality, proven sales success, and experience in retail management. Responsibilities include overseeing operations, fostering a positive culture, and developing a high-performing team. Join a team that values exceptional service and empowers its employees to shine.

Qualifications

• Vibrant, colorful personality required.
• Drive to be the best and proven sales success needed.
• Business acumen and training in retail advantageous.

Responsibilities

• Oversee operational practices to ensure smooth store operations.
• Attract, develop, and nurture talent within the store.
• Create memorable guest experiences and ensure operational efficiency.

Skills

Sales success

Natural leadership

People-oriented

Detail-focused

Solutions-oriented

Education

Minimum 1+ years retail management experience

Job description

Founded in 2004, TLS is a Vancouver-based female-owned company. We are a lifestyle concept store with a curated mix of products: fashion, furniture, home decor, accessories, footwear, stationery, and gifts. Our stores are beautiful, textural, layered, and dimensional, offering a unique lifestyle shopping experience. With a cult following and increasing popularity, we continue to expand and open new stores across Canada.

Store Manager (SM) Who are you?

A vibrant, colorful personality who loves to come to work smiling, laughing, and having fun. You excel at making outstanding impressions on everyone who walks through the door. You love connecting with people, are outgoing, and passionate about fashion and helping others embrace their individuality.

Our Culture

Our sales culture is driven by our Purpose, Core Values, and Guiding Principles. Through our industry-recognized Scoop Academy, all employees are equipped to deliver exceptional customer experiences. We reward those who create memorable experiences that keep clients coming back.

You will make a significant impact through TLS values:

• GIVE A S
• Putting passion into your work to drive results.
• Achieving performance metrics such as conversion rate, sales targets, average invoice, units per transaction, email capture, and sales per hour.
• Overseeing operational practices to ensure smooth store operations and meeting revenue goals.
• Driving KPIs and providing feedback for growth and improvement.
• Monitoring the competitive environment and providing insights on market conditions.
• Ensuring a cohesive brand image through effective onboarding, training, and education.
• Cultivating a high-performing, engaged team of managers and staff.

GO TEAM SCOOP – WE WORK AS A TEAM

• Attracting, developing, and nurturing talent within your store.
• Supporting hiring, scheduling, and training processes.
• Creating efficient schedules within budget.
• Ensuring operational efficiency, including deliveries and store audits.
• Promoting the brand through staff style and motivation.

BE GENUINE – COMMUNICATION IS KEY

• Fostering a positive store culture and effective communication.
• Leading with professionalism and delivering exceptional customer and employee experiences.
• Maintaining an inspiring store environment and accessible products.
• Championing operational systems and staying updated with market trends.
• Embracing challenges, taking risks, and influencing change strategically.

RADIATE ENERGY – ENTHUSIASM IN TASKS

• Creating memorable guest experiences from the moment the store opens.
• Leading, coaching, and inspiring your team to excel in customer service and sales.

Guiding Principles

• Exceptional leadership drives results.
• Customer loyalty leads to success.
• Promoting financial success and creating a welcoming environment for personal and career growth.
• Acting with honesty, care, and integrity, ensuring fair policies for all.

Requirements

• Vibrant, colorful personality.
• Drive to be the best.
• Natural leadership skills.
• Proven sales success.
• Minimum 1+ years retail management experience.
• Business acumen.
• People-oriented and detail-focused.
• Solutions-oriented mindset.
• Training and development in retail.
• Performance recognition through bonus structures.