Store Manager

Pandora; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading jewelry brand as a Store Manager, where you will lead a dynamic team to deliver exceptional customer experiences and drive sales performance. This role offers the opportunity to immerse yourself in the Pandora culture, fostering connections with customers and inspiring team members while managing day-to-day store operations. You will thrive in a high-performance environment, coaching your team and achieving business goals.

Benefits

Competitive compensation package including bonuses

Extensive benefits including medical and dental

Growth opportunities through learning programs

PTO including vacation and paid holidays

Qualifications

• 3-5 years as a Store Manager in a high-performance selling environment.
• Strong written and verbal communication skills.
• Experience in recruiting, retaining, and developing teams.

Responsibilities

• Manage and coach a team of sales associates to drive sales.
• Engage with customers to enhance shopping experiences.
• Achieve commercial targets and KPIs.

Skills

Leadership

Communication

Analytical Thinking

Recruiting

Customer Engagement

Tools

Microsoft Office 365

Retail Point of Sale Systems

Job description

As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and soar beyond commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire talent to join Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, operational processes, and talent development.
• Perform all other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Strong communication skills, both written and verbal, demonstrating a sense of Care.
• The ability to charm and connect with people at all organizational levels.
• Sharp business acumen, analytical thinking, and a proven ability to Deliver positive results.
• Skilled in recruiting, retaining, and developing talented teams, with experience in succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
• At least 18 years old with proof of identity and eligibility to work.
• A sense of Dream and adventure, with flexibility to work nights, weekends, and holidays, including standing for extended periods and lifting 50+ pounds.

Our Benefits:

• Competitive compensation package including base salary, bonuses, and RRSP programs.
• Extensive benefits including Medical, Dental, Vision, Disability, Life and AD&D insurance, anniversary gifts, and product discounts.
• Growth opportunities through learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.
• PTO including vacation, personal days, sick leave, birthday, celebration days, and paid holidays.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewelry from high-quality materials at affordable prices. Our jewelry is sold in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide. We craft jewelry at LEED-certified facilities in Thailand using recycled silver and gold, aiming to be carbon neutral by 2025. Pandora is listed on the Nasdaq Copenhagen and reported a revenue of DKK 23.4 billion in 2021.

Pandora’s recruitment procedures are transparent and fair, ensuring equal opportunities for all applicants. We encourage candidates to refrain from including identity-related elements such as photos, marital status, or age in their applications.

About Pandora NAM:

The Pandora North America team includes over 115 employees in the USA & Canada, with offices in New York & Baltimore, a Logistics Center in Maryland, field positions, and over 3,900 store employees. The USA is Pandora’s largest market, with over 1,400 points of sale, including more than 420 concept stores, over 300 of which are company-owned.