Store Experience Leader

Indigo; City of Langley; Presencial; CAD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Indigo is seeking a Customer Operations Leader – Store Experience to drive customer service excellence and omni-channel sales in our Langley area store. You’ll coach CERs, lead store initiatives, and champion a customer-first culture while managing payment flows and store operations.

Ideal candidates have 1–2 years in customer service or operations, show leadership ability, and understand health and safety standards. Eligible candidates must be flexible to evenings and weekends.

Formación

• 1-2 years of experience in a customer service, merchandising or operations role.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Experience leading others.
• Knowledge of provincial health and safety standards.

Responsabilidades

• Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs.
• Lead execution of activities to support strategic priorities, sales goals, and profitability targets.
• Act as an advocate for the customer by placing them at the forefront of all decision‑making processes.
• Proactively identify and anticipate customer expectations and needs.
• Consistently identify areas for improvement, diagnose issues and work to resolve them.
• Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers.
• Support execution of experiential, marketing, and community elements of customer experience including social media, events, and Love of Reading drives.
• Lead execution of payment experience, including maintenance of cash office and payment desk.
• Open and close store as well as responsibility for managing sales floor.
• Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority.

Conocimientos

Customer service

Leadership

Operations

Merchandising

Descripción del empleo

Indigo is seeking a Customer Operations Leader – Store Experience to drive customer service excellence and omni-channel sales in our Langley area store. You’ll coach CERs, lead store initiatives, and champion a customer-first culture while managing payment flows and store operations.

Ideal candidates have 1–2 years in customer service or operations, show leadership ability, and understand health and safety standards. Eligible candidates must be flexible to evenings and weekends.