Customer Experience Leader - Inspire, Coach & Omnichannel Wins

Indigo; Regina; Hybrid; CAD 23,000 - 28,000; Full time

Job summary

Indigo is seeking a Customer Experience Leader to drive in-store customer programs, coach staff, and deliver exceptional service that aligns with our Love of Reading brand. You will lead daily routines, promote engagement, and support omni-channel activities to ensure a seamless customer journey.

This role emphasizes coaching, operations, and program execution to build loyalty and sales. You will report to the Customer Experience Manager and collaborate with store leadership to meet growth

Qualifications

• 1-3 years of leadership experience in a specialty retail environment.
• College degree preferred or equivalent experience.
• Demonstrated experience executing customer experience and/or omni-channel programs.
• Strong understanding of retail operations, including cash handling and compliance.
• Proven ability to coach and develop team members on customer experience and operations.

Responsibilities

• Leads execution of customer experience priorities within the store and drives engagement and sales.
• Coaches and develops team members to deliver intuitive recommendations and exceptional service.
• Supports omni-channel execution including pickups, returns, and related interactions.
• Leads loyalty programs, store events, and promotional activities.
• Ensures safe, compliant, and organized work environments.

Skills

Leadership experience

Customer service

Bilingual (French/English)

Communication

Retail operations

Education

College degree preferred

Job description

Indigo is seeking a Customer Experience Leader to drive in-store customer programs, coach staff, and deliver exceptional service that aligns with our Love of Reading brand. You will lead daily routines, promote engagement, and support omni-channel activities to ensure a seamless customer journey.

This role emphasizes coaching, operations, and program execution to build loyalty and sales. You will report to the Customer Experience Manager and collaborate with store leadership to meet growth