Store Director

Maison Birks; Toronto; On-site; CAD 95,000 - 135,000; Full time

Benefits offered by this job

Commission opportunities

Employee purchase privileges

Collaborative and high-performing team

Job summary

Birks Group’s European Boutique in Toronto’s Sherway Gardens seeks a Store Director to lead daily operations, drive sales, and coach a team of about 5 associates, while delivering exceptional client service. The role partners with the Regional Director and VP Retail to set strategy and growth initiatives that reinforce Birks’ luxury standard.

The ideal candidate will have 5–10 years in luxury retail, strong leadership, and a proven track record of coaching teams and developing client

Qualifications

• 5-10 years of retail sales experience, including experience leading and developing teams; luxury retail and/or jewelry experience is preferred
• Strong team values
• Great interpersonal and communications skills
• Bachelor Degree in Operations Management or in Business Administration or in Marketing
• Goal oriented and sales driven with focus on client satisfaction
• Proficient in MS Office

Responsibilities

• Coach, train and develop store staff
• Lead, coach, train and develop a team of approximately 5 employees
• Develop meaningful relationships with each client
• Foster an environment that puts the client at the forefront
• Achieve or exceed sales targets continuously
• Develop, organize and manage a high-volume retail store
• Promote a store environment where staff takes responsibility for achieving sales goals
• Manage store operations, business development, client relations and promote the store within the community

Skills

Retail sales

Leadership

Team development

Client relations

Education

Bachelor Degree in Operations Management or Business Administration or Marketing

Tools

MS Office

Job description

For nearly five decades, European Boutique has held a distinguished place in Toronto’s luxury retail landscape. Established in the mid-1970s on Bloor Street, it has grown into a respected destination across the GTA for fine jewellery and prestigious timepieces. As part of the Birks Group, European Boutique proudly reflects a legacy of excellence, craftsmanship, and personalized service—offering clients an elevated experience defined by trust, refinement, and enduring elegance.

As a Store Director for our European Boutique located in the Sherway Gardensin Toronto, you will get to embody our belief in the promise of a brighter tomorrowthrough each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and team work.

The Store Director has a leadership role and is responsible for the overall daily store operations and strategy of the store with the support and collaboration of the Regional Director and the VP Retail. Also, with a major focus on providing excellent customer service and fostering a professional and pleasant environment, he/she is also primarily responsible for building a successful team through coaching and training while celebrating clients and recognizing the team.

To do so, the Store Director will be expected to…

• Coach, train and develop store staff
• Lead, coach, train and develop a team of approximately 5 employees, fostering a high-performance and client-focused culture
• Develop meaningful relationships with each client
• Foster an environment that puts the client at the forefront
• Achieve or exceed sales targets continuously
• Develop, organize and manage a high-volume retail store
• Promote a store environment where the entire staff takes responsibility for achieving sales goals to support the store's sales and profit objectives, while continuing to provide outstanding customer service to clients
• Manage store operations, business development, client relations and promote the store within the community

Our ideal candidate has…

• 5-10 years of retail sales experience, including experience leading and developing teams; luxury retail and/or jewelry experience is preferred
• Strong team values
• Great interpersonal and communications skills
• Have a Bachelor Degree in Operations Management or in Business Administration or in Marketing
• Are goal oriented and sales driven but understand that truly caring about clients and exceeding their expectations is key to their success
• Have a functional knowledge of the MS Office suite
• Offer customer service that is both unique and excellent

In recognition of your commitment and contribution, we offer…

• Competitive earnings, including commission opportunities
• Employee purchase privileges
• A collaborative and high-performing team culture

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long‑lasting client relationships.

Come join us at Birks, and let your true self shine!