Store Director

Sephora; Saint John; On-site; CAD 82,000 - 103,000; Full time

Benefits offered by this job

Product discounts

Brand events

Health & life insurance

Paid time off

Training & development

Job summary

Sephora Canada is seeking a Store Director to oversee the client experience, people development, sales, merchandising, and store operations in Saint John, NB. You will lead a team including Talent & Business Operations Managers and Client Experience Managers to drive profitability and compliance with Sephora’s standards.

Reporting to the District Manager, you will forecast sales and payroll, recruit and coach staff, manage budgets, and ensure exceptional service.

Qualifications

• Minimum 5+ years of senior management experience in beauty, retail, or customer service.
• Proven coaching track record and passion for training and education.
• Experience recruiting, staffing, and hiring across store roles, including leadership.

Responsibilities

• Forecast sales and payroll with District Manager to drive store results.
• Monitor sales performance and communicate with staff to hit KPIs.
• Recruit, train, and develop store leadership and team members.
• Oversee merchandising, inventory, and store operations.

Skills

Staff management

Coaching / mentoring

Communication skills

Problem-solving

Time management

Business acumen

Tools

Windows

Microsoft Word

Microsoft Excel

Job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 297572

Store Name/Number: NB-McAllister Place (1568)

Address: 519 Westmorland Rd B-007B, Saint John, NB E2J 3W9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human resource functions of your store. Our Store directors ensure adherence to the Sephora concepts and culture, ensuring maximum profitability and compliance with Sephora’s objectives and policies. Reporting to the District Manager the Store Director’s team can include our Talent & Business Operations Managers, Client Experience Managers, and Beauty Services Managers.

What you’ll be doing as a Store Director at Sephora

Store Budget & Business Results.

• Forecast sales and payroll with your District Manager to drive store results.
• Monitor daily, weekly, and monthly sales results and communicate with staff members.
• Achieve store’s sales plans and operating profits while maintaining expenses. While managing and measuring the effectiveness of business strategies, adjusting when needed.
• Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge, and services.

Human Resources.

• Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
• Recruit, interview, and hire for all positions according to business needs.
• Train, coach, delegate to supervise, and motivate department Managers and Leads to develop their leadership and business skills.
• Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities. Both through day-to-day coaching and through quarterly development meetings.

Merchandising and Operations.

• Conduct inventories, maintain updated inventory records, and communicate inventory issues/concerns to key stakeholders.
• Make strategic and innovative merchandising decisions by Sephora’s concepts when necessary, to grow the business.

We’d love to hear from you if

• You have a minimum of 5+ years of senior management experience in the beauty, retail, or customer service industry.
• You have a proven track record of coaching a high-performing team and have a passion for training, development, and education.
• You have previous experience recruiting, staffing, and hiring across all store positions, including leadership.
• You are effective in time management, problem-solving, and communication both verbal and written. With experience in Windows, Word, and Excel.
• You have no difficulty maintaining composure and possess strong managerial courage to have tough conversations when needed.
• You have strong business acumen and the ability to analyze sales trends and react appropriately, with a proven track record of meeting or achieving targets or KPIs.
• You love to learn and grow, always finding new ways to level up, whether that’s through formal schooling or education through professional experience.

Location, Availability, and Physical Requirements

• On-site: You will work at the location specified in the job posting.
• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
• Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora’s Total Rewards

• The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
• The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

Join us and belong to something beautiful.

The compensation ranges between CAD$82,200.00 - CAD$102,700.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.