Store Director

LVMH; New Brunswick; On-site; CAD 82,000 - 103,000; Full time

Benefits offered by this job

Product discounts

Exclusive brand events

Extended health and life insurance

Paid time off

Job summary

Sephora Canada is seeking a Store Director to oversee client service, people development, sales, merchandising, operations and HR functions at NB-McAllister Place store. Reporting to the District Manager, you will lead a team of Managers and Leads, coach, recruit, and ensure Sephora concepts and profitability.

Location is on-site in Saint John, NB, with focus on achieving sales targets, maintaining KPI performance, and driving exceptional customer experiences.

Qualifications

• Minimum 5+ years of senior management in beauty, retail, or customer service.
• Proven coaching track record for high-performing teams.
• Experience recruiting and hiring across store roles.
• Strong time management and communication skills.
• Ability to analyse sales trends and meet targets.
• Comfort with MS Office tools (Word/Excel) and reporting.

Responsibilities

• Forecast sales and payroll with District Manager to drive results.
• Monitor sales performance and communicate with staff.
• Achieve sales plans and control expenses while adjusting strategies.
• Develop growth strategies leveraging loyalty programs, events, and services.
• Maintain optimum staffing and manage recruitment across positions.
• Coach and develop department managers and leads.
• Ensure a coaching culture with timely feedback.

Skills

Senior management experience

Coaching high-performing team

Staffing & recruitment

Time management

Communication skills

Business acumen

Managerial courage

Sales analytics

Learning & growth mindset

Tools

Microsoft Word

Microsoft Excel

Job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 297572
Store Name/Number: NB-McAllister Place (1568)
Address: 519 Westmorland Rd B-007B, Saint John, NB E2J 3W9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human resource functions of your store. Our Store directors ensure adherence to the Sephora concepts and culture, ensuring maximum profitability and compliance with Sephora’s objectives and policies. Reporting to the District Manager the Store Director’s team can include our Talent & Business Operations Managers, Client Experience Managers, and Beauty Services Managers.

What you’ll be doing as a Store Director at Sephora

Store Budget & Business Results.

• Forecast sales and payroll with your District Manager to drive store results.
• Monitor daily, weekly, and monthly sales results and communicate with staff members.
• Achieve store’s sales plans and operating profits while maintaining expenses. While managing and measuring the effectiveness of business strategies, adjusting when needed.
• Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge, and services.

Human Resources.

• Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
• Recruit, interview, and hire for all positions according to business needs.
• Train, coach, delegate to supervise, and motivate department Managers and Leads to develop their leadership and business skills.
• Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities. Both through day-to-day coaching and through quarterly development meetings.

Merchandising and Operations.

• Conduct inventories, maintain updated inventory records, and communicate inventory issues/concerns to key stakeholders.
• Make strategic and innovative merchandising decisions by Sephora’s concepts when necessary, to grow the business.

We’d love to hear from you if

• You have a minimum of 5+ years of senior management experience in the beauty, retail, or customer service industry.
• You have a proven track record of coaching a high-performing team and have a passion for training, development, and education.
• You have previous experience recruiting, staffing, and hiring across all store positions, including leadership.
• You are effective in time management, problem-solving, and communication both verbal and written. With experience in Windows, Word, and Excel.
• You have no difficulty maintaining composure and possess strong managerial courage to have tough conversations when needed.
• You have strong business acumen and the ability to analyze sales trends and react appropriately, with a proven track record of meeting or achieving targets or KPIs.
• You love to learn and grow, always finding new ways to level up, whether that’s through formal schooling or education through professional experience.

You might not meet every requirement listed—and that’s okay. If you bring relevant experience and a passion for what we do, we believe great talent comes from all kinds of paths.

Location, Availability, and Physical Requirements

• On-site: You will work at the location specified in the job posting.
• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
• Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.
• The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
• The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

Join us and belong to something beautiful.

The compensation ranges betweenCAD$82,200.00 - CAD$102,700.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.