Operations Manager, Stores

SEPHORA; Toronto; On-site; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Product discounts

Brand events

Health insurance

Paid time off

Learning and development

Job summary

Sephora Canada is seeking a Store Operations Manager at the North York/Parks area in Toronto. You will lead store operations, manage inventory and staffing, and ensure adherence to Sephora standards.

You will coach a team of Operations Leads and Consultants, and partner with client experience managers to drive exceptional service. The role requires 2–4 years in an operations-based management role, strong coaching skills, and the ability to analyze store performance.

Qualifications

• Minimum 2–4 years of management experience in an operations-based role or equivalent internal experience.
• Metrics-driven with a track record of meeting goals and coaching teams.
• Excellent verbal and written communication skills and ability to influence partners at all levels.

Responsibilities

• Lead store operations to ensure efficiency and adherence to company standards.
• Manage inventory, shipping, receiving, and cycle counting per guidelines.
• Develop budget strategies and control store expenses while monitoring sales performance.
• Regularly act as Manager on Duty and engage with advisors and clients on the sales floor.
• Support team development and career progression within the operations track.

Skills

Management experience

Metrics-driven

Strong communication

People development

Tools

Microsoft Word

Microsoft Excel

Windows OS

Job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Job ID: 296495
Store Name/Number: ON-Yorkdale (0502)
Address: 3401 Dufferin Street, Space # CRU 233, North York, ON M6A 3A1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy
As the next Store Operations Manager at Sephora, you will lead the operational efficiency of your specific Sephora store location, making it a well-oiled machine! You will support a team of Operations Leads and Consultants and support their development and career journey within the operations track. Your team will ensure the efficiency of the store and support areas such as compliance with company standards, visual merchandising, inventory, and supply management. The Operations Manager reports directly to our Store Operations & Talent Assistant Store Director and works in tandem with our Client Experience and Beauty Services Managers.

What you’ll be doing as a Store Operations manager at Sephora –

• Operational Excellence.Lead the operations of the store. Ensure execution of all operations-focused processes for the store and that all are completed per company standards.
• Inventory Management.Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting, and ensuring all processes are completed within company guidelines and timeframes.
• Visual Merchandising.Manage the merchandising concepts and on-stage visuals within company standards. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching, and escalation as necessary.
• Supply Management.Manage the process of maintaining an appropriate budget and quantity of supplies, testers, and samples for the store.
• Performance Assessment & Development.Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about Clients.Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
• Develop budget strategies.Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if –

• You have a minimum of 2-4 years of management experience in an operations-based role or equivalent internal experience.
• You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
• You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
• You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.

Location, Availability, and Physical Requirements–

• On-site: You will work at the location specified in the job posting.
• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
• Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora’s Total Rewards–

• The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
• The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

Join us and belong to something beautiful.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.