Store Associate

LOJEL

Montreal (administrative region)

On-site

CAD 35,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Competitive Wage

LOJEL Employee Discount

Job summary

An international carry essentials brand is seeking a Store Associate in Montreal, QC. The role involves delivering customer service, providing product education, and performing technical services such as repairs. Candidates should have 2+ years in retail, strong interpersonal skills, and a passion for sustainability. This full-time position offers competitive wages and an employee discount in a supportive work environment.

Qualifications

2+ years of experience in a retail store with a leading brand.
Fluency in English, additional languages are a bonus.
Must be able to lift and carry 25 pounds.

Responsibilities

Deliver excellent customer service and provide product education.
Maintain knowledge of products and meet sales targets.
Provide after-sales technical services including repairs.

Skills

Interpersonal skills

Detail-oriented

Communication skills

Technical skills for repairs

Service-oriented

Tools

G-Suite

POS systems

Job description

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Who We Are

Let Our Journeys Enrich Life

Carry essentials exist to make movement a worry‑free experience, allowing us to focus on the bigger picture of our journeys. Today's industry brands are exhibiting a growing disconnection from the deeper purpose of movement, seen in standard‑fare products that neither challenge norms nor present new solutions that facilitate better mobility.

LOJEL is about refocusing on how people move, but more importantly, why: connection. Putting the purpose of our journeys at the forefront of the discussion opens up opportunities for innovation, empowerment, and mindful travel worldwide.

LOJEL is an international carry essentials brand—founded in Japan in 1989, headquartered in Hong Kong, with teams in North America, Europe, and the Asia Pacific—sold in 15 territories. We are Intentional By Design, Driven By Diversity, and Purposely Positive—core values upholding our vision to empower life's journeys with innovative, sustainable carry essentials that inspire mindful travel and connections worldwide.

Sustainability at LOJEL

At LOJEL, we’re committed to driving positive change. By 2026, we aim to achieve B Corp certification, become climate neutral, and ensure that 50% of our products are crafted from recycled or sustainable materials.

About The Role

We’re looking for personable and hardworking individuals to join our retail team and help us deliver customer‑centric experiences and services in‑store. In this role, you’ll be providing product and brand education to our customers, along with technical services such as product repairs and personalization. We’re passionate about sustainability and hope you are too! The role reports to the Store Manager and will be based at the store in Montreal, QC.

Responsibilities

Deliver excellent customer service with friendly and knowledgeable communication with customers and providing an overall positive sales experience;
Maintain and demonstrate strong knowledge of our products and brand;
Meet daily/weekly sales targets;
Provide after‑sales technical services including product repairs and personalization;
Perform store tasks and duties including POS transactions, store maintenance, store cleanliness, administration and product management including organization, replenishment, inventory control and theft prevention;
Follow and maintain visual and merchandise standards;
Ensure company policy and procedures are adhered to;
Other responsibilities as assigned.

Qualifications

2+ years of experience working in a retail store with a leading brand;
Service‑oriented with excellent interpersonal and communication skills;
Hardworking, detail‑oriented and responsible team player;
Has or is willing to learn technical skills related to product repairs and personalizations;
Passionate about sustainability, bonus if you’ve worked in the space;
Experience with and willing to learn G‑Suite and other computer software: Internet, POS systems, etc.;
Flexibility to work nights, evenings, and statutory holidays as needed;
Fluency in English, bonus if you speak other languages;
Must be able to lift and carry 25 pounds.

Working at LOJEL