Store Associate

The Salvation Army in Canada; Brampton; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a leading organization as a Store Associate, where you will engage with customers and manage store operations. This part-time role involves customer service, maintaining store standards, and supporting the mission of The Salvation Army. You will be part of a team dedicated to serving the community and ensuring a positive shopping experience. The position requires physical capability and a willingness to uphold the organization's values.

Qualifications

• Few months of experience in processing/distribution of goods or customer service.
• Cash handling experience required.
• Experience with cash registers and bank deposits.

Responsibilities

• Greet and interact with customers/donors in a positive manner.
• Contribute to meeting store sales targets and provide customer service.
• Maintain store appearance and assist with donation turnover.

Skills

Attention to detail

Good interpersonal skills

Oral communication skills

Self-motivated

Education

Some high school coursework

Job description

Join to apply for the Store Associate role at The Salvation Army in Canada

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing, and shelter. We support those experiencing unemployment, addiction, and family challenges. We continually adapt to meet emerging needs and live out our mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life—there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world.

Accountabilities

Job Description:

The incumbent may perform all, some, or similar range of duties:

1. Operations
2. Greet and interact with customers/donors in a positive, friendly, and courteous manner.
3. Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
4. Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
5. Maintain store opening and closing procedures as required.
6. Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
7. Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
8. Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
9. Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
10. Pay attention to store security, by monitoring activity within the store.
11. Assist with store layout plans to attract customers, including window displays and merchandise displays; ensure attractiveness of the store through tidy maintenance.
12. Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
13. Assist with donation turnover, replenish inventory levels on the sales floor, and remove inventory as directed.
14. Handle merchandise safely and organize; assist in stock rotation; recycle textiles and metal as appropriate.
15. Assist donors with contributions, unload donations, and place stock appropriately.
16. Maintain proper sorting and processing of goods, ensure compliance with quality standards, and correct pricing per store policy.
17. Perform other duties as required.
18. Health and Safety
19. Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage, no obstacles inside/outside the store).
20. Maintain an attractive, organized, and safe store appearance, including tidying shelves, cleaning, sweeping, dusting, and mopping; rotate cleaning of common areas.
21. Work in compliance with OH&S Act and Regulations and adhere to The Salvation Army’s health and safety policies and procedures.

Perform other work-related duties as assigned.

Critical Relationship Management

Conducts routine interactions and clarifies information with:

• Internal: Store Manager, Corps Officer(s), volunteers, staff
• External: Guests, vendors

Managerial/Technical Responsibilities

Reports directly to the Store Manager. No direct reports.

Financial and Material Management

• Moderate material responsibilities.
• Uses or maintains organization assets according to guidelines.
• Does not process financial transactions; no budget responsibilities.

All responsibilities must align with The Salvation Army’s mission, conducted professionally, and uphold our code of conduct.

Working Conditions

• Permanent part-time position.
• Schedule may vary weekly, including weekdays and Saturdays.
• Requires standing for long periods, frequent twisting, bending, crouching, reaching; ability to lift/move 30 pounds.
• Follow health and safety precautions, including universal precautions such as gloves when handling unknown contents.

Education, Experience, and Qualifications

• Willingness to understand and support the mission of The Salvation Army in Canada.
• Compliance with OH&S Act and safety policies.
• Alternative education and experience combinations may be considered.

Education, Qualifications, and Certifications

• Some high school coursework completed.
• Experience and education may be combined.

Experience and Knowledge

• Few months of experience in processing/distribution of goods or customer service.
• Knowledge of lifting guidelines.
• Cash handling experience required.
• Experience with cash registers, bank deposits, reports, etc.
• Product brand awareness is a plus.
• Experience in a computerized environment.

Skills and Capabilities

• Attention to detail.
• Self-motivated and disciplined.
• Ability to work independently and as part of a team.
• Good interpersonal and oral communication skills.
• Physically capable of lifting/carrying up to 29 lbs frequently, including bending, twisting, pulling, pushing.

Ability to pass screening and background checks satisfactorily.

Compensation

Target salary range: $17.20 to $20.01, maximum $24.01.

Salary placement based on market, internal equity, and candidate qualifications.

Reasonable accommodations available upon request: email [e-mail]