Store Associate

The Sherwin-Williams Company; Abbotsford; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading company in the paint and coatings industry seeks a dedicated store associate in Abbotsford. The role involves providing exceptional customer service, achieving sales goals, and maintaining store standards. Ideal candidates will have a strong background in retail or customer service, with the ability to lift heavy materials and assist customers effectively.

Qualifications

• Ability to lift and carry up to 50 lbs frequently.
• Must be at least eighteen (18) years of age.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone.
• Maintain precise work order files and formulas.

Skills

Customer Service

Sales

Communication

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, while staying up-to-date with product features and maintaining the high quality and visual standards of the products and store.

Store associates are tasked with achieving excellent customer service and consistently meeting the store’s sales goals. The individual selected for this role will be expected to work at Store #8845, located at: 3 - 1993 Riverside Rd. Abbotsford, BC V2S 4K8.

Responsibilities include:

1. Ensure high levels of customer satisfaction through excellent sales service
2. Assist customers in person and over the phone by determining needs and presenting appropriate products and services
3. Build productive trust relationships with wholesale and retail customers
4. Process sales transactions accurately and in accordance with policies and procedures
5. Follow and achieve sales goals on a monthly, quarterly, and yearly basis
6. Maintain precise work order files and formulas
7. Pull appropriate products from the sales floor or warehouse
8. Tint and mix products, as needed, to customer specifications
9. Stock shelves and set up displays
10. Clean store equipment
11. Assist in making deliveries, as needed
12. Maintain in-stock and presentable condition in assigned areas
13. Remain knowledgeable about products offered and discuss available options
14. Comply with inventory control procedures
15. Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Ability, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Valid, unrestricted Driver’s License
• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Previous experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language