Store Associate

The Salvation Army in Canada; Langford; On-site; CAD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a dedicated Store Associate to join their team. This role is vital in providing exceptional customer service and ensuring smooth retail operations at the thrift store. As a Store Associate, you will engage with customers, handle transactions, and manage donations while upholding the organization's mission of service and dignity. With a focus on teamwork and community, this position offers a chance to make a meaningful impact while working in a supportive environment. If you have a passion for helping others and enjoy a dynamic retail setting, this opportunity is perfect for you.

Qualifications

• Willingness to support The Salvation Army’s mission.
• Experience in customer service and cash handling preferred.

Responsibilities

• Greet and assist customers/donors positively and courteously.
• Accurately complete customer transactions and maintain store standards.
• Process donations and manage inventory effectively.

Skills

Customer Service

Cash Handling

Attention to Detail

Communication Skills

Education

High School Coursework

Job description

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Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing, and shelter. We also support those experiencing unemployment, addiction, and family challenges. We continually adapt and innovate to meet emerging needs and uphold our mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life — there is a place for everyone to belong here.

Job Description

Position Purpose: The role involves providing service to customers, sorting incoming products, and assisting in the ongoing retail operations of The Salvation Army Thrift Store.

Responsibilities

1. Greet and interact with customers/donors positively and courteously.
2. Contribute to meeting store sales targets; provide efficient customer service; tactfully handle difficult customers.
3. Know product pricing and featured sales; protect the integrity of donated items.
4. Maintain store opening and closing procedures.
5. Accurately complete customer transactions, including cash and debit sales, with minimal errors.
6. Follow store policies on payments, refunds, voids, and holds.
7. Process donations by loading, sorting, packing, hanging, and pricing.
8. Respond to customer inquiries about stock via phone or in person.
9. Monitor store activity for security purposes.
10. Assist with store layout, displays, and merchandise presentation.
11. Manage inventory by sorting, hanging, and pricing stock.
12. Assist with donation turnover, restocking, and inventory removal.
13. Handle merchandise safely and organize stock rotation.
14. Assist donors and process donations appropriately.
15. Ensure products are correctly priced and store standards are maintained.
16. Perform other related duties as assigned.

Health and Safety

Contribute to a safe environment by maintaining cleanliness, tidiness, and safety protocols, including snow removal, clear fire exits, and spill cleanup. Comply with OH&S regulations and store policies.

Additional Details

This is a permanent full-time position with variable schedules including weekdays and Saturdays. The physical requirements include standing for long periods, frequent bending, twisting, and lifting up to 30 pounds.

Qualifications

• Willingness to support The Salvation Army’s mission.
• High school coursework or equivalent experience.
• Experience in customer service, cash handling, and working with goods is preferred.
• Knowledge of lifting guidelines and working in a computerized environment.
• Strong attention to detail, self-motivation, and good communication skills.