Station Terminal Operation Control (STOC) Coordinator (FT)

Jazz Aviation; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated support services professional to enhance airport operations. This role focuses on ensuring seamless communication between flight crews and ground personnel, managing gate assignments, and monitoring forecasts to guarantee the highest level of customer service. With a commitment to safety and adherence to established procedures, you will play a crucial role in coordinating aircraft movements and addressing operational challenges. If you're passionate about aviation and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong communication skills for effective coordination with flight crews.
• Ability to manage and monitor gate assignments and forecasts.

Responsibilities

• Maintain communication with flight crews and ground personnel.
• Monitor forecasts and routing changes, updating relevant systems.
• Investigate delays and code them in Airport Ops systems.

Skills

Radio Communication

Data Relay

Gate Management System

Forecast Monitoring

Safety Procedures

Tools

Airport Ops Systems

Job description

Purpose of Position:
To provide Support Services to the airport as it relates to the day to day operation to ensure the highest level of customer service is provided.

Key Responsibilities:

1. Maintain radio communication with flight crews and ground personnel.
2. Receive and relay data from flight crews, ramp, sales, commissary and maintenance personnel.
3. Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to provide safe movement of aircraft, personnel and passengers.
4. Monitor all forecasts and routing changes, forecast all changes in arrival/departure times, advise appropriate personnel and update FIDS/FMIS screens.
5. Investigate delays and code them appropriately in different Airport Ops systems.
6. Assist in other related duties as instructed by shift manager/supervisor.
7. Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
8. Other related duties as assigned.

Working Conditions:
It should be noted that this position involves shift work and prolonged sitting.