Station Terminal Operation Control (STOC) Coordinator (FT)

Jazz Aviation LP; Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in aviation seeks a dedicated Station Terminal Operation Control Coordinator to enhance airport operations. This full-time role is pivotal in ensuring seamless communication between flight crews and ground personnel, while maintaining high standards of customer service. Candidates will thrive in a fast-paced environment, utilizing their multitasking and decision-making skills. Join a diverse team committed to creating an inclusive workplace where your contributions matter. If you are passionate about aviation and customer service, this opportunity is perfect for you.

Qualifications

• High School Diploma or equivalent required.
• Excellent command of English, both written and verbal.

Responsibilities

• Maintain radio communication with flight crews and ground personnel.
• Monitor forecasts and routing changes, and update relevant personnel.

Skills

Customer Service

Communication Skills

Multitasking

Decision-Making

Education

High School Diploma

Post-secondary Education

Tools

Gate Management System

Airport Operations Systems

Job description

Job Description - Station Terminal Operation Control (STOC) Coordinator (FT) (YVR-STOC-5200-25A)

The initial review of applications will begin on the "Apply by Date" indicated. Applications received after this date may not be considered. Exception: Some positions may remain posted for applicant evaluation on an as-needed basis. Please note that job postings will generally remain posted until the position is filled.

Primary Location

Schedule

Full-time

Job Type

Permanent

Shift

Shift Work

Purpose of Position:

To provide support services to the airport related to day-to-day operations, ensuring the highest level of customer service.

Key Responsibilities:

• Maintain radio communication with flight crews and ground personnel.
• Receive and relay data from flight crews, ramp, sales, commissary, and maintenance personnel.
• Plot gate assignments on the Gate Management System and coordinate aircraft towing according to gating restrictions for safe movement of aircraft, personnel, and passengers.
• Monitor forecasts and routing changes, update arrival/departure times, inform relevant personnel, and update FIDS/FMIS screens.
• Investigate delays and code them appropriately in airport operations systems.
• Assist in other related duties as instructed by shift supervisor or manager.
• Perform duties following established policies and procedures, prioritizing safety for yourself, coworkers, and customers.
• Other duties as assigned.

Working Conditions:

This position involves shift work and prolonged sitting.

Qualifications:

• High School Diploma or equivalent required.
• Post-secondary education is an asset.
• Excellent command of English, both written and verbal.
• Proficiency with multiple computer screens.
• Customer service experience preferred.
• Experience in airline operations is an asset.
• Ability to handle a fast-paced, high-stress environment and multitask with strong decision-making skills.
• Preference for candidates with a Restricted Radio License.
• Must obtain and maintain a Restricted Area Identification ID pass upon employment.

We strive to make our workplace accessible for people with disabilities. If you need accommodations during the recruitment process, please contact us at [e-mail].

Jazz values diversity and inclusion, recognizing that a diverse workforce reflects the communities we serve and enhances our success. We are committed to creating a safe and inclusive workplace where everyone can be their authentic selves.