Station service attendant

VIA Rail Canada Inc.; Thompson; On-site; CAD 30,000 - 60,000; Full time

Job summary

VIA Rail Canada Inc. is seeking a Station Service Attendant for its Thompson station. The role focuses on providing excellent customer service, guiding passengers, and handling baggage, while also performing various station duties in a dynamic environment. Candidates should be communicative, bilingual, and possess a High School Diploma along with customer service experience. Enjoy a competitive salary and benefits package while joining a team committed to sustainable mobility in Canada.

Benefits

Complete and competitive salary and benefits package

Safe work environment

Qualifications

• Strong ability to communicate with a smile, both in English and French.
• Minimum of one year of customer service experience.
• Physically able to manipulate items weighing up to 23kg.

Responsibilities

• Guide passengers and provide information on train operations.
• Manipulate baggage and load supplies aboard the train.
• Perform general janitorial duties inside and outside the station.

Skills

Customer Service

Communication

Bilingual (English and French)

Education

High School Diploma

Job description

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Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

VIA Rail Canada Inc. is currently seeking 1 Station Service Attendant in our Thompson station.

Your definition of giving an excellent customer service is warmly greeting people and answering their needs with diligence, efficiency and heartfelt appreciation for their business.

You will guide passengers in the station or on the platform accordingly and you will also:

• manipulate baggage, packages or other items such as sports equipment

• load supplies aboard the train

• perform general janitorial duties in and outside the station

• work outdoors in all climactic conditions

• operate a motorized vehicle in narrow areas

Here are a few other tasks you will be responsible for:

• sell tickets, create and modify reservations

• make announcements and provide information on train arrivals, departures as well as delays

• assist passengers with special needs

If routine is not your “cup of tea”, you like challenges and can thrive under pressure, you will connect with our customer service teams. Satisfying customers tactfully always prevails over occasional irritants and unpleasant situations.

Some important details about the job:

SCHEDULE:

Sunday – 11:30 – 17:30

Monday – 11:30 – 17:30

Tuesday – OFF

Thursday – OFF

Friday – 11:30 - 17:30

Saturday – OFF

SALARY $29.99/hour

You are well-suited for this challenge if you:

• have a strong ability to communicate with a smile, both in English and French

• possess a High School Diploma

• possess a valid driver’s license

• have a minimum of one year of customer service experience

• are physically able to manipulate, on a repetitive basis, items weighing up to 23kg

Benefit from a complete and competitive salary and benefits package in a safe work environment.

Above all, you will find kindred spirit committed to teamwork and quality in the pursuit of excellence in customer service.

Come aboard and apply now!

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!